Application Support (IT)

Description

Summary: This role involves managing and monitoring end-of-day processes, providing L1/L2 application support in a banking environment, and collaborating with various teams to ensure system stability and compliance. Highlights: 1. Solid experience in L1/L2 application support within banking environments 2. Proficiency in SQL, Unix/Linux, shell scripting, and log analysis 3. Participate in 24/7 support rotation, including on-call duty **Main Tasks (EN)** * Manage and monitor end\-of\-day (COB) processes, ensuring systems meet SLAs and resolving issues promptly * Provide L1 support: monitor systems, handle user queries, resolve minor incidents, and maintain documentation * Provide L2 support: troubleshoot application issues, perform root cause analysis, and coordinate with other teams * Handle incidents, service requests, and problem management in a production environment * Support batch processes, reconciliations, and daily operational activities * Collaborate with infrastructure, database, and security teams to ensure system stability * Communicate ticket status and updates clearly to stakeholders throughout the resolution lifecycle * Support infrastructure maintenance, patches, and upgrades * Ensure compliance with IT governance, audit, and operational standards * Contribute to knowledge base (FAQs, guides) and improve support processes * Provide workarounds (e.g., data fixes) when needed to ensure service continuity * Participate in 24/7 support rotation, including on\-call duty **Your Profile \& Skills (EN)** * Solid experience in L1/L2 application support within banking environments * Strong knowledge of banking operations (payments, accounts, treasury, securities, accounting) * Experience with production support, incident management, and RTB activities * Proficiency in SQL, Unix/Linux, shell scripting, and log analysis * Experience with monitoring and automation tools (e.g., Dynatrace, Ansible, Kubernetes, Docker) * Familiarity with APIs, middleware, and banking interfaces * Experience with ticketing tools (ServiceNow, Jira) * Knowledge of ITIL processes and DevOps practices * Understanding of transaction flows (e.g., SEPA, SWIFT, RTGS) * Strong analytical and problem\-solving skills * Excellent communication skills (written and verbal) * Proactive mindset, ownership, and continuous learning attitude * Ability to work in shifts and high\-pressure environments * Hybrid regime in Lisbon **PT:** * Gerir e monitorizar os processos de fecho diário (COB), garantindo cumprimento de SLAs e resolução de incidentes * Garantir suporte L1: monitorização, resposta a utilizadores, resolução de issues simples e documentação * Garantir suporte L2: análise e troubleshooting de aplicações, identificação de causas raiz e coordenação interna * Gerir incidentes, pedidos de serviço e problemas em ambiente de produção * Suportar processos batch, reconciliações e operações diárias críticas * Colaborar com equipas de infraestruturas, bases de dados e segurança * Comunicar o estado dos tickets de forma clara aos stakeholders * Apoiar atividades de manutenção, patches e upgrades * Garantir conformidade com governance, auditoria e normas IT * Contribuir para a base de conhecimento (FAQs, guias) e melhoria contínua * Implementar soluções temporárias (ex: data patching) para continuidade do serviço * Participar em regime de suporte 24/7 e on\-call **Competências:** * xperiência sólida em suporte aplicacional L1/L2 em ambiente bancário * Bons conhecimentos de operações bancárias (pagamentos, contas, tesouraria, títulos, contabilidade) * Experiência em produção (RTB), gestão de incidentes e suporte contínuo * Domínio de SQL, Unix/Linux, scripting e análise de logs * Experiência com ferramentas de monitorização e automação (Dynatrace, Ansible, Kubernetes, Docker) * Familiaridade com APIs, middleware e interfaces bancárias * Experiência com ferramentas de ticketing (ServiceNow, Jira) * Conhecimento de ITIL e práticas DevOps * Compreensão de fluxos de transações (SEPA, SWIFT, RTGS) * Forte capacidade analítica e resolução de problemas * Excelente comunicação verbal e escrita * Perfil proativo, com sentido de responsabilidade e aprendizagem contínua * Disponibilidade para trabalho por turnos * Regime Hibrido em Lisboa Job Type: Full\-time Pay: 22,000\.00€ \- 28,000\.00€ per year Work Location: Hybrid remote in Lisboa