Customer Support / Call Center Representative

Description

Summary: Join our team as a friendly, customer-focused Customer Support / Call Center Representative to resolve inquiries and provide a positive customer experience via phone, email, and chat. Highlights: 1. Opportunity to resolve customer questions and issues professionally 2. Work in a friendly and international environment 3. Develop communication and professional skills About the Role We are looking for a friendly, customer\-focused **Customer Support / Call Center Representative** to join our team. In this role, you will communicate with customers by phone, email, and chat, helping them resolve questions and issues while providing a professional and positive customer experience. Responsibilities * Respond to customer inquiries via phone, email, and chat. * Provide accurate information about products, services, orders, and company policies. * Resolve customer issues efficiently and professionally. * Handle complaints and find appropriate solutions. * Process customer requests and update information in internal systems. * Escalate complex issues to the appropriate department when necessary. * Maintain accurate records of customer interactions. * Follow company procedures and quality standards. * Work closely with other teams to ensure customer satisfaction. * Meet individual and team performance targets. Requirements * Previous experience in customer service, call center, hospitality, retail, or a similar role is an advantage. * Good communication and interpersonal skills. * Customer\-oriented attitude and a professional approach. * Ability to remain calm and helpful in stressful situations. * Good computer skills and ability to learn new systems quickly. * Ability to work independently and as part of a team. * Good organizational and problem\-solving skills. * Availability to work flexible shifts when required. What We Offer * Competitive salary and benefits package. * Training and onboarding provided. * Career development opportunities. * Friendly and international working environment. * Possibility of remote or hybrid work for eligible positions. * Opportunities to develop your communication and professional skills. Employment Type Part\-time, Full\-time Ideal Candidate We are looking for someone who is **reliable, patient, communicative, and motivated to help customers**. Previous call center experience is welcome, but motivated candidates with strong communication skills and a willingness to learn are also encouraged to apply. Pagamento: 25,00€ \- 30,00€ por hora Localização do trabalho: Itinerante