Guest Experience Expert

Description

Summary: This non-management Guest Experience Expert role focuses on building a unique and memorable experience for guests by addressing their needs and sharing local points of interest. Highlights: 1. Create a unique and memorable experience for guests 2. Offer a wide range of services to guide guests 3. Be part of a team redefining luxury standards **Additional Information** **Job Number**26038504 **Job Category**Rooms \& Guest Services Operations **Location**W Algarve, Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200\-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply ensuring smooth check-in and check-out for guests. First and foremost, we must build a unique and memorable experience. Our Guest Experience Experts proactively deliver a broad spectrum of services that guide guests throughout their stay. They are empowered to move freely within their space and take action as needed—whether handling operational tasks, responding to guest requests, preparing reports, or sharing regional points of interest—ensuring guests feel every transaction is part of the experience. Regardless of your specific role, certain fundamentals are essential to success: creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving (standing, sitting, or walking for extended periods) and hands-on involvement in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is essential that Guest Experience Experts execute all these tasks flawlessly (and any other reasonable tasks assigned)—so our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming each individual with dignity, and offering equal opportunities to all. We foster an environment where the unique attributes of our associates are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We actively prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* At W Hotels, our mission is to spark curiosity and broaden horizons. Our properties deliver authentic life experiences. We aim to open doors—and minds—and fresh faces and new experiences inspire us immensely. We are deeply committed to listening and responding to all needs, enabling us to redefine luxury standards worldwide. The Whatever/Whenever service philosophy (whatever you want, whenever you want it) embodies our culture and service ethos—bringing our guests’ passions to life. If you are original, creative, and future-focused, you are welcome at W Hotels. By joining the W Hotels team, you also become part of Marriott International’s global portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.