Clerk-Front Desk

Description

Summary: Responsible for processing guest check-ins, payment transactions, and check-outs; responding to phone calls and requests; and providing hotel information. Highlights: 1. Provide warm service to guests and uphold and advance the spirit of omotenashi 2. Pursue passion in an environment focused on holistic well-being 3. Deliver exceptional work, achieve goals, and become a valued member of an outstanding team **Additional Information** **Job Number**26086931 **Job Category**Rooms \& Guest Services Operations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Position Summary Process all guest check-ins by verifying reservations, assigning rooms, issuing and activating room keys. Process all payment types including room charges, cash, checks, debit cards, and credit cards. Handle all check-outs including late charges and dispute resolution. Respond to, record, and process guest telephone calls, messages, requests, questions, and concerns. Coordinate with housekeeping to monitor readiness for check-in. Inform guests and visitors of parking procedures and dispatch bell or valet staff as needed. Provide guests with information and guidance about the hotel and local area. Prepare daily reports (arrivals, departures), verify special requests, and ensure report accuracy. Complete designated cashier and reconciliation reports in the computer system. Cash guest personal checks and traveler’s checks. Count the bank at the beginning and end of each shift. Balance and reconcile receipts per accounting specifications. Comply with all company safety and security policies and procedures. Adhere to company policies and procedures. Ensure uniform and appearance are clean and professional. Welcome and express appreciation to all guests in accordance with company standards. Anticipate and address guest needs. Communicate clearly and professionally with others. Build and maintain positive relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. Preferred Qualifications Education: High school diploma or equivalent (GED) Related Work Experience: No related work experience required Supervisory Experience: No supervisory experience required Licenses or Certifications: None *Marriott International is an equal opportunity employer committed to welcoming and providing opportunity to all individuals. We actively foster an inclusive environment where every associate’s background is valued and respected. Our greatest strength lies in the rich fusion of cultures, talents, and experiences of our associates. We are committed to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Marriott Hotels strives to maintain the comfort of approachable spaces worldwide and drive innovation at every opportunity to elevate hospitality. As a member of Marriott Hotels, you will be expected to honor the promise of “Always Exceptional Hospitality” as a Host. Will you help us anticipate needs, deliver heartfelt, warm service, preserve and advance our enduring company spirit? Explore career opportunities at Marriott Hotels — recognized globally as the epitome of hospitality. Joining Marriott Hotels means becoming part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become the best version of yourself.** JW Marriott is one of Marriott International’s luxury brands, with over 100 beautiful hotels and resorts located in major cities and distinctive resort destinations around the world. At JW Marriott, associates come first. Because when associates thrive, guests thrive. JW Marriott associates are confident, innovative, sincere, intuitive, and embody the legacy of J. Willard Marriott, the brand’s founder. At JW Marriott, you can become part of a community, experience genuine camaraderie with diverse colleagues, and enjoy a work experience unlike any other. JW Marriott offers training, career development, and recognition opportunities — a luxurious environment focused on holistic well-being where you can pursue your passion. We believe that to deliver extraordinary guest care, we must first care for our associates — that’s JW Treatment™. Joining JW Marriott means becoming part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become the best version of yourself.**