Job Summary: Customer Service Agent to manage transport requests, ensure service feasibility, contact partners, and guarantee customer satisfaction. Key Highlights: 1. Customer service and registration of transport requests 2. Proactive information management and resolution of issues 3. Full shipment tracking and incident management **DHL Freight**, a leading company within the DHL Group and a market leader in international road freight transportation, is seeking a **Customer Service Agent** with the following profile: **Responsibilities** * Respond to and register customer transport requests, clarifying requirements and ensuring service feasibility as agreed; * Contact local and international partners to ensure pickup and transportation of shipments, guaranteeing adherence to agreed timelines and conditions; * Provide Operations with all necessary information to ensure compliance with procedures applicable to the service delivered to the customer; * Proactively provide information to customers, intervening whenever necessary to prevent or resolve situations that may impact service delivery; * Deliver appropriate, efficient, and timely customer service, contributing to high levels of customer satisfaction; * Ensure full shipment tracking upon request, including incident management (e.g., undelivered, returned, misrouted, delayed, or damaged shipments). **Education and Experience** High school diploma (Mandatory) or Bachelor’s degree (Desirable) Previous experience in customer service departments Previous experience in international road freight transportation (Desirable) English – intermediate to advanced level User-level computer skills, especially intermediate-level Excel.
João Santos
Indeed · HR
João Santos
Indeed · HR
