Banking Services Support Technician

Description

Job Summary: We are seeking a Banking Services Support Technician with experience in customer support within the banking sector, capable of providing support, configuring services, and supporting analysis of banking solutions. Key Highlights: 1. Customer support in the banking sector and payment ecosystem. 2. Implementation of parameterizations and configurations for banking services. 3. Structured analysis and collaboration in problem resolution. We are looking for a **Banking Services Support Technician** with experience in customer support in the banking sector and knowledge of the payment ecosystem. We seek a professional capable of delivering customer support, performing service parameterizations, and supporting analyses related to banking and payment solutions. **Responsibilities:** * Provide customer support via email and telephone, ensuring timely responses to service requests. * Implement parameterizations and configurations for banking services in the core system. * Configure support services for acquiring activities. * Conduct structured analyses, synthesize conclusions, and present results to customers. * Monitor incidents and support requests, ensuring clear and effective communication. * Collaborate with internal teams to resolve issues related to banking and payment services. **Requirements:** * Professional experience in customer support within the banking sector. * Knowledge of payment systems and the banking ecosystem. * Proficiency in Portuguese and English. * Strong knowledge of Outlook, Word, Excel, and PowerPoint. * Analytical and problem-solving skills. * Strong learning ability, organization, and autonomy. * Excellent oral and written communication skills. * Minimum education: 12th grade with university attendance or Bachelor's degree, preferably in Computer Science, Management Information Systems, Engineering, Mathematics, Management, Organizational Communication, or Communication Sciences. **Additional Assets:** * Knowledge or experience in information technologies applied to digital payment solutions. * Knowledge of other languages. Work Location: Hybrid remote work in Alfragide