Receptionist 2nd - Octant Évora

Description

Job Summary: Ensure customer welcome and service with superior quality, promote hotel services, and manage front office operations including reservations and guest service. Key Highlights: 1. Customer welcome and service with superior quality 2. Reservation management, check-in/check-out, and interdepartmental communication 3. Ability to anticipate problems and strong organizational skills Job Description Ensure comprehensive customer welcome and service during guests' stay at the hotel property, delivering superior quality service while actively promoting other hotel services. Second-tier receptionists (1\-2 years of experience). Main Responsibilities * Ensure full customer welcome and service, including check\-in and check\-out * Execute accommodation reservation services and follow up on related requests * Prepare and process correspondence, including dispatch and archiving * Address customer requests and potential complaints * Manage reservations and cancellations via hotel platforms * Monitor guest arrivals and departures and communicate this information to other departments to ensure seamless service delivery * Maintain tidiness and cleanliness of the front\-desk area * Manage suppliers of hotel goods or external services such as laundry or taxis * Post guest consumption charges or expenses to their accounts * Promote and publicize various hotel services * Collaborate closely with the entire team, especially the Front Office Manager and Reservation Manager * Report any anomalies observed in daily operations or encountered with guests to supervisors * Perform other duties or tasks not specifically listed above, whenever deemed necessary by the hierarchical supervisor * Support other departments whenever required Required Experience * High sense of responsibility and precision * Strong ability to anticipate problems * Excellent time management and deadline adherence skills * Strong analytical and organizational abilities * Good communication and interpersonal skills * Professional appearance * Dynamic attitude * Team-oriented mindset * Respect for the group's philosophy and vision * Availability and flexibility regarding working hours.