Guest Service Representative

Description

Summary: Organize, verify, process, and execute check-in/check-out for all guests, room reservations, requests, modifications, and cancellations; ensure payments; verify and reconcile invoices. Highlights: 1. Anticipate and address guests' service needs 2. Do your best work, achieve goals, and join an outstanding global team 3. Foster an environment where each associate's background is valued and respected **Additional Information** **Job Number**26065841 **Job Category**Rooms \& Guest Services Operations **Location**Rua Latino Coelho, 1, Lisbon, Portugal, Portugal, 1069 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Position Summary Organize, verify, process, and execute check-in/check-out for all guests, room reservations, requests, modifications, and cancellations. Ensure payments; verify and reconcile invoices. Activate and file room keys. Handle all guest requests and deliver messages. Print a list of all guests in preparation for emergencies. Explain room features to guests and provide information and guidance regarding property amenities, services, operating hours, and local attractions. Follow up on and resolve unresolved requests or issues from the previous day. Prepare and verify daily reports. Complete designated cashier and closing reports in the computer system. Receive, record, and forward wake-up call requests to the appropriate department. Count and secure the bank at the beginning and end of each shift. Process all payment types, adjustment vouchers, paid vouchers, correction vouchers, and miscellaneous expenses, and prepare change. Notify Loss Prevention/Security if guests report theft. Report accidents, injuries, and hazardous working conditions to management. Ensure uniforms and personal appearance are clean and professional. Welcome and express appreciation to all guests in accordance with company standards. Anticipate and address guests' service needs. Communicate clearly and professionally with others. Build and maintain positive relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. Preferred Qualifications Education: High school diploma or equivalent (GED) Related Work Experience: No related work experience required Supervisory Experience: No supervisory experience required Licenses or Certifications: None *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an environment where each associate's background is valued and respected. Our greatest strength lies in the rich fusion of diverse cultures, talents, and experiences among our associates. We are committed to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Joining the Sheraton family means becoming part of a global community. Since 1937, we have provided places where people gather and connect. Sheraton has built more than 400 communities worldwide where associates feel connected. We welcome and greet guests, connecting them through engaging experiences and heartfelt service. If you are a team player who wants to deliver meaningful guest experiences, explore Sheraton’s career opportunities. We seek individuals who resonate with Sheraton’s mission to be “The World’s Gathering Place.” By joining Sheraton Hotels & Resorts, you become part of Marriott International’s brand portfolio. Would you like to work in a place where you can do your best work, achieve your goals, join an outstanding global team, and become **the best version of yourself**?