Guest Service Expert

Description

Job Summary: Ritz-Carlton hotel employees are dedicated to creating timeless, extraordinary experiences for guests—through creativity, heartfelt care, and empathy—exceeding industry expectations and setting benchmarks for luxury service. Key Highlights: 1. Create timeless, extraordinary experiences for guests 2. Exceed industry standards and set benchmarks for luxury service 3. Embody The Ritz-Carlton Gold Standards to refine skills **Additional Information** **Job Number**26040412 **Job Category**Food and Beverage \& Culinary **Location**Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, offering equitable employment opportunities. We strive relentlessly to foster a workplace environment that values and celebrates the unique backgrounds of our employees. The convergence of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate against any individual on the basis of any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* At more than one hundred acclaimed Ritz-Carlton hotels worldwide, every employee strives to create timeless, extraordinary experiences for guests—enduring, unforgettable moments. Hotel professionals from around the globe gather here to craft precious, lifelong memories with meticulous artistry; we firmly believe that creativity, heartfelt care, and empathy are at the core of our success. We consistently exceed industry requirements and set benchmarks for luxury service, and we take great pride in delivering genuine care and comfortable experiences to our guests. Your responsibility is to consistently deliver thoughtful, elegant service—embodying The Ritz-Carlton Gold Standards. The Gold Standards form the foundation of The Ritz-Carlton brand, guiding us step-by-step toward continuous improvement. It is precisely this brand foundation and cultural philosophy that has propelled The Ritz-Carlton to success and earned its reputation as a leader among global luxury hotel brands. Join The Ritz-Carlton team, learn our Employee Commitment, Credo, and Service Values, embody the Gold Standards, and refine your skills. We pledge that every employee will feel proud to have chosen this profession and to work alongside exceptional colleagues. Joining The Ritz-Carlton means becoming part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **express** your authentic self.