Guest Service Expert

Description

Job Summary: Ritz-Carlton hotel employees are dedicated to creating timeless, extraordinary experiences for guests and delivering thoughtful service with grace, embodying The Ritz-Carlton Gold Standards. Key Highlights: 1. Creating timeless, extraordinary experiences for guests 2. Upholding The Ritz-Carlton Gold Standards 3. Joining Marriott International's extraordinary portfolio of brands **Additional Information** **Job Number**26040412 **Job Category**Food and Beverage & Culinary **Location**Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and providing employment opportunities without bias. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of every employee. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our global workforce. We pledge zero discrimination on any legally protected basis, including disability, veteran status, or any other category protected under applicable law.* In more than one hundred acclaimed Ritz-**Carlton** hotels worldwide, **every** employee strives to create **timeless**, extraordinary experiences for guests—enduring, unforgettable moments. Talented professionals from around the globe converge here, crafting precious, once-in-a-lifetime memories with artistry and care. We believe that creativity, genuine care, and empathy are at the heart of our success. We consistently exceed industry expectations and set benchmarks for luxury service—and we take great pride in delivering sincere care and comfortable experiences for our guests. Your responsibility is to consistently deliver thoughtful service with grace, upholding The Ritz-**Carlton** Gold Standards. The Gold Standards form the foundation of The Ritz-**Carlton** brand, guiding us **step by step** toward excellence. It is precisely this brand foundation and cultural philosophy that has propelled The Ritz-**Carlton** **step by step** to success and earned its reputation as a leader among global luxury hotel brands. By joining The Ritz-**Carlton** team, you will learn our Employee Promise, Credo, and Service Standards, practice the Gold Standards, and refine your skills. We commit that **every** employee will feel proud to choose this profession and to work alongside exceptional colleagues. By joining The Ritz-**Carlton**, you become part of Marriott International’s extraordinary portfolio of brands. Embark from **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **express** your authentic self.