Clerk-Front Desk

Description

Summary: This non-management position handles all guest arrivals and departures, processes payments, responds to requests, and collaborates with housekeeping while maintaining service standards. Highlights: 1. Full management of guest arrivals and departures 2. Collaboration with housekeeping 3. Development of positive professional relationships **Additional Information** **Job Number**26097333 **Job Category**Rooms \& Guest Services Operations **Location**Rua Latino Coelho, 1, Lisbon, Portugal, Portugal, 1069 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest arrivals by confirming reservations, assigning rooms, distributing and activating room keys. Process all types of payments, including room charges, cash, checks, and credit cards. Handle guest departures, including resolution of any outstanding, unpaid, or disputed charges. Log and respond to all calls, messages, questions, or requests from guests and resolve their issues. Collaborate with housekeeping to monitor room preparation prior to guest arrival. Inform guests/visitors about parking procedures and assign bellhops and valets as needed. Orient guests and inform them about the hotel and nearby places to visit. Prepare daily reports (number of arrivals and departures), identify special requests, and verify report accuracy. Complete designated system-generated closing and cashier reports. Cash guests’ bank checks and traveler’s checks. Conduct cash counts at the beginning and end of each shift. Balance and deposit receipts according to Accounting specifications. Follow and implement all company safety and security policies and procedures; report accidents, injuries, and hazardous working conditions to the supervisor. Follow and implement all brand policies and procedures; ensure wearing a clean and complete uniform; maintain a neat and professional appearance at all times on the job; respect confidentiality when sharing information specific to the brand and/or hotel; protect all company property. Welcome and receive guests in accordance with company standards, anticipate and meet their needs, assist guests with disabilities, and warmly thank guests. Use clear and courteous language in all communications; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place loads weighing up to 4.5 kilograms independently. Perform all other duties as assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related work experience:No related work experience required. Supervisory experience:No supervisory experience required. Licenses or certifications:None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We have fostered an environment where our associates’ unique attributes are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* When you join the Sheraton family, you become part of its international community. Since 1937, our properties have served as gathering and exchange places. Sheraton associates create a sense of belonging in over 400 communities worldwide. We welcome our guests and help them connect by offering enriching experiences and attentive service. If you are a team player and wish to provide your guests with unforgettable experiences, we invite you to begin a new professional journey within the Sheraton brand. Help\-us fulfill our mission: to be a place that brings people together. By joining the Sheraton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that enables you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.