Clerk-Front Desk

Description

Summary: This position involves processing guest check-ins and check-outs, handling payments, answering guest inquiries, coordinating with housekeeping, and maintaining professional guest service. Highlights: 1. Process guest check-ins, check-outs, and payments 2. Coordinate with housekeeping and assist guests with inquiries 3. Maintain professional appearance and positive guest relations **Additional Information** **Job Number**26099488 **Job Category**Rooms \& Guest Services Operations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all guest check\-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check\-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check\-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while maintaining the comfort and familiarity for which they are known worldwide. As a member of Marriott Hotels, you help fulfill the promise of "always delivering great hospitality" by providing kind, friendly, and modern service that embodies and expands a legacy. With a name synonymous with hospitality around the world, we proudly invite you to explore a career at Marriott Hotels. By joining Marriott Hotels, you become part of Marriott International’s portfolio of brands. **Be** where you can do your best work, **act** with purpose, **belong** to an incredible global team, and **become** the best version of yourself. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in iconic cities and resort destinations worldwide. JW Marriott believes in putting our associates first. When our associates are happy, our guests are happy. JW Marriott associates are confident, innovative, and authentic, representing the legacy of the company’s founder, J. Willard Marriott. Our hotels offer a unique professional experience where you are part of a community and enjoy genuine connections with a diverse group of colleagues. JW Marriott creates opportunities for training, development, recognition, and—most importantly—provides an environment where you can pursue your dreams within a luxury setting focused on holistic well-being. Exceptional treatment of our guests begins with treating our associates well. This is the JW treatment. By joining JW Marriott, you become part of Marriott International’s portfolio of brands. **Be** where you can do your best work, **act** with purpose, **belong** to an incredible global team, and **become** the best version of yourself.