Service Manager

Description

Job Summary: We are seeking a Service Manager to lead and manage the technical maintenance and support team, ensuring efficient, results-oriented operations in Lisbon. Key Highlights: 1. Freedom to shape your career and be supported by a collaborative community 2. Flexible and dynamic work environment with professional/personal life balance 3. Development programs and opportunities to acquire new skills **SERVICE MANAGER** --------------------- Choosing Capgemini means choosing a company where you have the freedom to shape your career as you wish, where you will be supported and inspired by a collaborative community of colleagues worldwide, and where you can reinvent what is possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable and inclusive world. **YOUR MISSION** ---------------- We are looking for a **Service Manager** to join our team in Lisbon (**hybrid work**). Your key responsibilities will include: * Leading and managing the technical maintenance and support team, ensuring efficient, results-oriented operations * Ensuring availability, stability, and performance of core systems, meeting defined SLAs * Coordinating incident, problem, and service request management—setting priorities and ensuring effective resolution * Driving continuous improvement in operational and support processes, including corrective and evolutionary maintenance * Ensuring communication with stakeholders and monitoring KPIs/SLAs, producing performance reports **YOUR PROFILE** ---------------- * +10 years of experience as a Service Manager or Team Lead in a technological/operational context * Proven experience managing application support, maintenance, or technology operations teams * Experience managing incidents, problems, and services in critical environments * Leadership, prioritization, and decision-making capabilities under pressure * Strong communication skills with both technical teams and business units * Knowledge or experience in the insurance sector and/or insurance processes (valued) * Familiarity with ITIL and technical knowledge in PL/SQL or .NET * Proficiency in Portuguese. **WHAT YOU’LL LOVE AT CAPGEMINI** ---------------------------------- * At Capgemini Portugal, we offer a flexible and dynamic work environment. Flexibility enables better balance between professional and personal life and grants employees greater autonomy to manage their working hours, as well as the option to work either in the office or remotely, in accordance with the company’s hybrid work policy. * We offer local programs that promote employee development, reskilling, and acquisition of new skills (Career Acceleration Programs). * We foster an environment that values autonomy and collaboration—factors consistently highly rated in monthly employee feedback. In addition, we offer an attractive compensation package and benefits, including health and life insurance, as well as a referral program with bonuses for recommending talent and other advantages linked to our partnerships. * Capgemini Portugal is an equal opportunity employer. We uphold equality and dignity at all stages of recruitment and throughout the employment relationship; hiring and promotion decisions are based exclusively on competence, performance, and capability. **ABOUT CAPGEMINI** --------------------- Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition toward a digital and sustainable world—creating tangible impact for businesses and society. We employ a diverse and responsible team of approximately 340,000 professionals across more than 50 countries. With over 55 years of experience, Capgemini is recognized by its clients for its ability to extract value from technology, addressing every business need. We deliver end-to-end services and solutions—from strategy and design to engineering—supported by strong expertise in artificial intelligence, cloud, and data, combined with deep industry knowledge and a robust partner ecosystem. In 2023, the Group reported global revenues of €22.5 billion. **Get the future you want \|** **www.capgemini.com** **Apply now!**