Job Summary: Provide functional and technical support for Cegid software products, contributing to partner and customer satisfaction. Key Highlights: 1. Collaborate with internal teams on continuous product improvement. 2. Perform diagnostics and reconfigure Cegid solutions. 3. Develop customizations and add-ons for Cegid products. Let’s Shape your Passion! **About Us** -------------------- Cegid is a European leader in cloud-based **business management solutions** (cash flow, taxation, ERP), human resources (payroll, talent management), accounting, retail, and entrepreneurial sectors. In a rapidly changing world, Cegid and its **6,000 employees** make more possible by helping our 750,000 customers unlock their potential through innovative, purpose-driven business solutions. ***Make more possible*** is our vocation. It reflects who we are, how and why we do things the way we do—for our customers. Thanks to this, we can affirm that every day we work to **shape your future**, our future, and the future of our customers’ businesses—a future we have been defining for years alongside our employees, inventing solutions that transform how people work, for sustainable performance. **Your Mission?** Ensure functional and technical support for Cegid software products and contribute to partner and customer satisfaction through issue diagnosis and resolution, analysis of custom developments, and collaboration with internal teams on continuous product improvement. **Your Responsibilities:** * Ensure Technical Front Office—providing clarifications, logging and responding to technical support queries; * Ensure Technical Back Office—performing diagnostics, reconfiguring Cegid solutions, follow-up, and responding to tickets; * Replicate customer scenarios in Cegid environments and forward potential anomalies for correction; * Perform debugging of custom developments; * Develop customizations and add-ons for Cegid products; * Log all interactions with internal stakeholders, customers, or partners, detailing requests and responses provided; * Collaborate with product and development teams to propose improvements and new features based on customer feedback; * Deliver training/onboarding to customers and partners, when required; **About You** -------------------- * Knowledge of invoicing or administrative processes; * Experience with ERPs, preferably Cegid Primavera, Cegid Eticadata, or similar; * Comfortable communicating (orally) in Portuguese and English (valued); * Experience/interest in customer service and enthusiasm for helping our customers/partners get the most out of our software; * Proactivity (anticipating problems and proposing solutions); * Attention to detail and organizational skills. **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each person can fully flourish and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**.
João Santos
Indeed · HR
João Santos
Indeed · HR
