Customer Service

Description

Job Summary: We are seeking a Customer Service professional to efficiently manage the full order cycle and operational support, ensuring excellence and continuous improvement. Key Highlights: 1. Full-cycle order management and operational customer support 2. Primary point of contact for customers and the commercial team 3. Active collaboration with internal and external stakeholders Portugal, Lisbon, Lisbon, Consumer Healthcare, Customer Service **Work location:** Portugal, Lisbon, Lisbon **Sector:** Consumer Healthcare **Role:** Customer Service Branch: URIACH Date of last update:25/06/2026 ### **JOB DESCRIPTION** **About Us** With over **185 years of history**, we are a leading company in the health and wellness sector. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina, with a strong presence in major European markets. We believe in the power of nature, enhanced by science, as the best way to sustainably improve human health and wellbeing. Our goal is to create a positive impact on both people’s lives and the planet. We are currently looking for a highly motivated and qualified **Customer Service** professional to join our team. **Your mission:** Ensure efficient management of the full order cycle and operational customer support, delivering excellent service, effective resolution of incidents, and continuous process improvement through collaboration with internal and external teams. **Responsibilities:*** Manage the entire order cycle—from receipt to final delivery—for Deferred, Medical, Hospital, Wholesale, Mass Market, and E-commerce customers * Process customer orders in SAP, including verification, confirmation, and tracking * Monitor and resolve logistical, billing, and order-related incidents by creating and tracking cases in Salesforce * Serve as the primary point of contact for customers and the commercial team, responding to requests and providing support * Maintain and update customer master data in SAP and Salesforce * Answer customer and commercial calls * Coordinate returns, credit notes, and product withdrawals, ensuring proper documentation and system updates * Manage documentation requests (customs, tax forms, etc.) * Actively collaborate with internal and external stakeholders * Track KPIs and contribute to performance reporting * Follow departmental guidelines, policies, and procedures * Support continuous improvement initiatives to enhance customer experience and operational efficiency **Essentials Required:*** 5 years of experience in a similar role * Proficiency in Office tools, especially Excel * Advanced SAP user * Salesforce knowledge is an advantage * Availability for regular travel * Bachelor’s degree in Business Administration, Economics, or related field ### **VIEW DETAILS** Career level: Employee