Helpdesk Technician (M/F)

Description

Job Summary: We are looking for a Helpdesk Technician to join our IT department, focused on technical support, diagnostics, account management, and IT infrastructure maintenance. Key Highlights: 1. First- and second-line technical support to users 2. Integration into a dynamic and growing team 3. Opportunity for professional development We are expanding our team and seeking a Helpdesk Technician to join our IT department. Responsibilities: * First- and second-line technical support to users * Diagnosis and resolution of hardware and software incidents * Account and permission management (Active Directory / Microsoft 365\) * Installation and configuration of equipment (PCs, printers, mobile devices) * Ticket logging and tracking in the helpdesk system * Support in maintaining IT infrastructure Requirements: * Previous experience in similar roles (preferred) * Knowledge of Windows operating systems and Microsoft 365 * Basic understanding of networking (TCP/IP, DNS, DHCP) * Problem-solving ability and analytical thinking * Strong communication skills and user-oriented mindset * Team spirit and sense of responsibility We value: * Knowledge of security tools (e.g., Endpoint) * Experience with VPN and enterprise environments * IT-related certifications or training * Experience with helpdesk tools We offer: * Integration into a dynamic and growing team * Competitive salary commensurate with experience * Opportunity for professional development