Remote Technical Support Specialist - Norauto

Description

Job Summary: Norauto is seeking a Remote Technical Support Specialist to support technicians at service centers, optimize technical processes, and ensure the best customer experience—with a focus on sustainable mobility. Key Highlights: 1. Opportunity to lead the energy transition and the future of mobility 2. Collaborative environment focused on sharing and continuous learning 3. Integration into a solid and innovative multinational with growth opportunities Do you have education or experience in hybrid and electric vehicles? Do you want to join a stable multinational that anticipates the future of mobility? **Norauto** is looking for a professional to join the **Remote Technical Support Specialist** mission. **Norauto** is strengthening its commitment to sustainable mobility and seeks a **Remote Technical Support Specialist** to undertake a strategic mission supporting our technicians across all service centers. This role will play a fundamental part in optimizing technical processes and ensuring the best possible customer experience. **Main Responsibilities** * Perform electronic diagnostics on both thermal (internal combustion) and hybrid/electric vehicles; * Promote and develop remote/presential specialized diagnostic services and support new automotive services; * Deliver high-quality service—meeting deadlines while ensuring customer satisfaction and safety; * Collaborate with the team to maintain a productive and safe work environment, adhering to company safety and quality standards; * Communicate clearly and transparently, providing appropriate technical advice to customers; * Support employee training and international-level projects; * Liaise with workshops and consult manufacturers’ technical information websites; * Build and maintain a shared database of technical procedures and fault records; * Establish digital connections with manufacturers (or equivalents) to secure necessary solutions for ongoing operations (e.g., software updates, coding); * Develop a network of contacts to facilitate resolution of technical difficulties/anomalies; * Identify emerging equipment needs for electrical services (machines, tools, PPE, etc.) through research; * Identify training needs and act as liaison between service centers and the HR (Training) team; * Provide theoretical training to employees on specialized electronic diagnostics (thermal vehicles and HEVs); * Participate in international working groups and/or projects. **Mandatory Requirements** * Degree in Mechanical Engineering or Mechatronics, or proven experience in the field; * Experience in maintenance/repair of thermal and HEV vehicles, and technical support (online or in-person); * Interest in emerging technologies and innovation in the automotive sector; * Ability to analyze and solve technical problems; * Flexibility and proactivity in responding to diverse operational situations; * Solid knowledge of electronic diagnostics and high-voltage systems; * Strong customer orientation and commitment to operational support; * Excellent communication skills; * Collaborative mindset and enthusiasm for teamwork; * Proficiency in French or, alternatively, English; * Valid driver’s license (Category B – mandatory). **What We Offer** * The opportunity to be at the forefront of the energy transition, in a mission with direct impact on the future of mobility; * A collaborative environment focused on sharing and continuous learning; * Participation in Norauto’s strategic growth project; * Permanent contract and attractive benefits (life and health insurance, performance bonuses, and more!); * Continuous training and internal growth opportunities; * Integration into a solid and innovative multinational that values diversity and believes all individuals—regardless of gender identity or expression—can be part of its team. **If you match this profile and are motivated to embrace this mission, apply now!** Location: District: Lisbon, Municipality: Oeiras In case of any technical difficulty, contact the Support Team via email **rhportugal@norauto.pt**. This email address is intended exclusively for technical platform inquiries (applications sent by email will not be accepted). This is a pre\-designed default template for CVGuard. It is basically available for any kind of front\-end that does not require any implementation of client web site's skin.