Job Summary: Proactive and personalized customer service, focused on solution selling and customer loyalty, leveraging technical knowledge and digital tools. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution selling and customer loyalty 3. In-depth knowledge of product and service offerings #### **Store: Barreiro** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, accurately anticipating and identifying the Resident Customer’s needs, and supporting them in selecting the best solution (product + add-ons + service) to meet those needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Know and effectively use digital tools available to support the Resident Customer, as well as various sales channels (website and kiosk), to deliver an optimal experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point. #### **Who We’re Looking For** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1–2 years of experience as a sales associate; * Passion for technical products and their application; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, with strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Genuine interest in customers and their needs. #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. People are at the heart of all our decisions, and we live a Human First culture—where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
