Customer Service Representative (Dutch)

Description

Summary: Seeking a Dutch-speaking Customer Service Representative to provide clear, accurate support across multiple channels for a global travel & tourism brand. Highlights: 1. Opportunity to work with a leading global travel & tourism brand 2. Professional growth opportunities within the BPO industry 3. Collaborative and supportive work environment ### **Customer Service Representative (Dutch)** Now partnering with a leading Outsourcing/BPO consultancy! Lisbon, Portugal \| On\-site \| Full\-time \| Base salary Are you a Dutch\-speaking customer service pro who loves helping people? ️ We're looking for a **Customer Service Representative** to join a global travel \& tourism brand, delivering clear, accurate support across multiple channels! #### **Duties \& Responsibilities** Handle customer interactions across phone, email, live chat \& social media Provide clear, accurate information following company policies \& procedures Assist with general questions, product/service info, and basic technical support Respond to incoming requests and accurately document case details Escalate complex or unresolved issues to appropriate internal teams Collaborate with colleagues and technical teams to resolve concerns \& close cases Manage a personal queue of service tickets, prioritize tasks, follow supervisor guidance Offer feedback to improve service processes and support team knowledge sharing #### **Requirements** Native/fluent Dutch (C2\), verbal \& written; fluent English (B2 minimum) Previous experience in customer service Strong verbal \& written communication across phone, email, chat, social media Basic understanding of customer service principles \& standard procedures Ability to handle technical inquiries and troubleshoot with guidance Ability to quickly learn new software and technologies Effective problem\-solving skills, collaborative team player Organized, detail\-oriented, able to manage multiple tasks Willingness to learn and adapt in a fast\-paced, evolving environment #### **Offer** ️ Opportunity to work with a leading global travel \& tourism brand Competitive salary with performance\-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more! **Ready to bring your Dutch language skills to the travel industry? Apply now!** \#CustomerServiceRepresentative \#DutchJobs \#LisbonJobs \#PortugalJobs \#TravelJobs \#CustomerService \#HiringNow \#BPOJobs \#TravelPerks