French Speaking Customer Advisor

Description

Summary: Join our fintech team as a French-speaking Customer Success Advisor, providing user support, technical troubleshooting, and ensuring data integrity. Highlights: 1. Assist French-speaking clients with digital payment inquiries 2. Identify and resolve platform issues for users 3. Coordinate with global teams on fintech trends Are you ready to be at the forefront of the fintech revolution? We are searching for **French\-speaking Customer Success Advisors** to join our elite team in Lisbon. You will be the primary contact for users navigating the world of digital payments, ensuring every transaction is seamless and every account is secure. If you thrive in a fast\-paced environment and want to build a career in finance, this is your chance to shine in one of Europe's most vibrant cities. ### **Your Impact \& Responsibilities** * **User Support:** Assist French\-speaking clients with questions regarding digital wallets, payment processing, and account inquiries. * **Technical Troubleshooting:** Identify and resolve platform issues, making complex financial tools easy for users to understand. * **Data Integrity:** Follow strict security protocols to maintain the safety of financial data and prevent fraudulent activity. * **International Collaboration:** Use your English skills to coordinate with global teams and stay updated on the latest fintech trends. * **Continuous Improvement:** Provide insights and feedback to help our developers refine the user experience. ### **What You Bring** * **Language Proficiency:** You speak and write **French** at a native or near\-native level and possess a solid **B2 command of English**. * **Eagerness to Grow:** While **prior experience is a plus**, it isn't mandatory. We are looking for motivated individuals with a passion for learning. * **Digital Savvy:** You are comfortable working with multiple software systems and navigating digital financial platforms. * **Resilience:** You can handle sensitive topics with professionalism, patience, and a solution\-oriented mindset. ### **Compensation \& Rewards** We provide a comprehensive package that values your dedication and helps you thrive: * **Base Salary:** €930 Gross per month (paid **14 times a year**). * **Commitment Bonus:** A **€65 monthly allowance** for maintaining excellent attendance. * **Meal Subsidy:** **€7\.63 per day worked**, provided via a dedicated meal card. * **Career Growth:** We are committed to your future, offering clear pathways into management, training, and specialized technical roles. #### **Relocation Package (International Applicants):** * **Hassle\-Free Living:** Move into a **private room** in a shared, company\-provided apartment. * **Seamless Move:** Flight reimbursement and hands\-on help with your Portuguese tax (NIF) and social security paperwork. ### **Living the Lisbon Dream** Lisbon is the ultimate destination for those seeking a balance of work and play. From the historic streets of Baixa to the trendy rooftops of Bairro Alto, the city offers endless adventure. Spend your weekends exploring the Atlantic coast or enjoying the famous local cuisine—all while working in a truly international and supportive environment.