Dutch-speaking Remote Customer Support Advisor

Description

Summary: Join a remote customer support team assisting with orders, payments, and returns for a leading international e-commerce platform. Highlights: 1. Support customers via phone and email 2. Troubleshoot online purchase issues 3. Maintain a friendly and professional customer experience **About the Job Posting** Join a remote, Dutch\-speaking customer support team in Portugal, helping customers with orders, payments, and returns for a leading international e\-commerce platform. Language Requirements: Dutch C1, English C1 **Job Description** We are seeking a Dutch\-speaking customer support professional to join a remote team supporting a leading online marketplace in the Netherlands. This role is based in Portugal, offering flexible remote work and opportunities in a fast\-growing e\-commerce environment. **What you will do** * Provide customer support via phone and email * Assist customers with orders, deliveries, payments, and returns * Troubleshoot issues related to online purchases * Act as a point of contact for external sellers * Provide information about digital products * Escalate and reroute complex issues to relevant departments * Maintain a friendly and professional customer experience **Candidate profile** * Fluent in Dutch and English (C1 level) * Strong communication and problem\-solving skills * Customer\-oriented mindset * Ability to work independently in a remote environment * Comfortable handling multiple tasks and responsibilities * Team player with a proactive attitude **What we offer** * Salary of €1,434\.82 gross/month (without accommodation) * Salary of €1,313\.32 gross/month (with accommodation option) * Remote work within Portugal * Full\-time contract (40 hours per week) * Rotational shifts from Monday to Sunday, 07:00–23:00 * International and multicultural work environment * Career development opportunities * Full training provided **Hard requirements** * For Belgian: Secondary education completed or 12 years of schooling * For Dutch: Diploma equivalent to high school * Valid EU Passport **Relocation** * Flight tickets refunded up to €350 after passing training and signing the contract * Airport pick\-up and support with documents * Option for private room in a shared apartment Job Type: Full\-time Pay: 1,313\.32€ \- 1,414\.82€ per month Work Location: Remote