Technical Service Representative

Description

Job Summary: As the Technical Service Representative, you will support customers in using our products, collaborate with Sales, and resolve complex challenges to drive business growth. Key Highlights: 1. Support customers and drive business growth 2. Solve complex challenges and deliver real impact 3. Work in an international and innovative environment In this role, you will serve as the primary technical expert, supporting customers in using our products and closely collaborating with the Sales team to build relationships and drive business growth. If you enjoy solving complex challenges, working directly with customers, and making a tangible impact on product performance—this opportunity is for you. At Sherwin\-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin\-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well\-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your **Possible** Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for. Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law. Please be aware, Sherwin\-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. **Key Responsibilities:** * Provide specialized technical support and guidance to customers * Serve as the primary point of contact for complex technical issues * Analyze customer processes and propose improvements for quality and efficiency * Support customers across various locations and technologies * Collaborate with the Sales team to identify needs and opportunities * Build strong relationships with customers at multiple organizational levels * Support account management activities and problem resolution * Deliver technical presentations and product demonstrations * Contribute to continuous improvement and knowledge sharing **What We’re Looking For:** **Education and Experience:** * Completed secondary education or equivalent * Minimum of 5 years of experience in a similar technical role (preferably in Automotive Finishes) * International work experience is highly valued **Competencies:** * Strong technical knowledge and problem-solving ability * Ability to work independently * Excellent communication and interpersonal skills * Customer- and results-oriented mindset * Analytical thinking and attention to detail * Proficiency in Microsoft Office * Comfortable engaging with stakeholders at all levels **Languages:** * English – basic to intermediate level **Work Environment:** * Role involves frequent travel * Exposure to industrial environments (dust, chemicals, noise, etc.) **What We Offer:** * Competitive compensation package * Opportunity to work in an international and innovative environment * Professional development opportunities * A collaborative culture where your expertise makes a difference **If you’re ready to take the next step in your technical career and work directly with customers—apply now!**