Job Summary: We are seeking a professional to investigate and resolve customer incidents in the payments domain, ensure monitoring, and propose corrective actions—with a focus on development and well-being. Key Highlights: 1. Continuous growth and professional development 2. A close-knit, informal team environment with recognition 3. Support for personal and family life, and a mental health platform **What You’ll Do:** * Investigate and resolve customer incidents within the functional scope of the payments domain, drafting responses in English; * Ensure production monitoring, anomaly tracking, and test automation in the assigned functional area; * Prepare operational procedures and manuals to ensure effective support for payment processes; * Proactively identify and propose corrective or preventive actions for potential dysfunctions within your area of responsibility; * Request and track bug fixes, including documentation of corresponding acceptance tests; * Restore operational conditions after incidents, developing recovery scripts or programs whenever necessary. **What We’re Looking For:** At Aubay, we focus on professionals who combine technical expertise with the right attitude: * More than 5 years of experience as a Technical Business Analyst or in a similar support-oriented role; * Solid knowledge of J2EE and Angular; * Good knowledge of SQL, Bash, and Python for problem-solving, analysis, and automation; * Experience in Linux and Windows environments; * Proven experience investigating and resolving production incidents in complex, multi-technology environments; * Fluency in English (spoken and written) for communication with clients; * Experience in the banking sector, ideally in payment solutions within investment banking or private banking; * Strong analytical and problem-solving skills, with autonomy and excellent communication abilities; * We value individuals who identify with our culture and act with integrity and ethics; * We prioritize customer orientation, teamwork, task prioritization, and daily commitment. **What We Offer You:** At Aubay, we invest in your development and well-being: * Continuous growth through our Training Academy, offering technical and behavioral training, mentoring, tech communities, workshops, and in-person tech meetups; * Close support with regular feedback sessions and a structured career progression model; * Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives; * A team-oriented environment with events and initiatives promoting closeness and team spirit; * Support for your personal and family life—from your children’s birth through their education; * Access to a language platform offering conversation classes in multiple languages; * Project-adapted work model: hybrid. **What You’ll Find Here:** * A close-knit and informal environment where communication is direct and people are valued; * Recognition for your contributions, with initiatives marking important milestones; * Freedom to be authentic, without unnecessary formalities; * Teams that share knowledge, collaborate, and grow together.
João Santos
Indeed · HR
João Santos
Indeed · HR
