Shift Supervisor

Description

Job Summary: We are looking for a dynamic and communicative Shift Supervisor to lead the team, ensure smooth store operations, and deliver an excellent customer experience. Key Highlights: 1. Team leadership and coordination in a retail environment. 2. Continuous training and growth opportunities. 3. Dynamic and collaborative work environment. **Who Are You?** You are energetic, communicative, and enjoy seeing tasks come to life. You lead by example, keep team morale high, and ensure everything runs smoothly during your shift. You embrace challenges, continuous learning, and responsibility — always with a positive attitude and results focus. At NORMAL, you’ll receive training to fully understand our values, systems, and routines, empowering you to confidently lead your shift. **What Will You Do?** As Shift Supervisor, you’ll ensure the store operates smoothly and efficiently while you’re in charge. You’ll support the Store Manager and team, guarantee an outstanding customer experience, and maintain a motivating and efficient store environment. If you dislike overly complex processes and prefer a practical approach, you’re in the right place — here we value initiative, accountability, and teamwork. **Your Responsibilities:** * Lead the team during your shift, ensuring motivation, organization, and focus; * Deliver exceptional customer service, including direct support at the cash register; * Perform cash register opening and closing procedures, ensuring accuracy, security, and proper handling of funds; * Maintain an organized, tidy, and appealing store layout, ensuring continuous product restocking; * Participate in goods receipt, verification, and shelving; * Coordinate daily tasks, assign responsibilities, and ensure routine compliance; * Resolve issues on the spot, ensuring uninterrupted store operations; * Serve as the liaison between the team and the Store Manager, ensuring clear and effective communication. **Your Qualifications:** * Retail experience, preferably with leadership or coordination responsibilities; * Ability to lead with empathy, positivity, and results orientation; * Strong organizational skills, accountability, and attention to detail; * Enthusiasm for teamwork and direct customer interaction; * Eagerness to learn, test new ideas, and grow within the company. At NORMAL, you’ll join a growing concept where your role makes a real impact on daily store operations and team well-being. Here you’ll find autonomy, opportunities for advancement, and a relaxed, collaborative, results-driven environment. Join us and help make NORMAL the customers’ preferred destination — and a great place to work.