Dutch Speaking Customer Support Representative

Description

Summary: This role involves serving as the dedicated voice for Dutch-speaking vehicle owners, drivers, and service partners for a world-renowned German luxury automotive brand. Highlights: 1. Dedicated voice for Dutch-speaking automotive clients 2. Customer care and troubleshooting for luxury automotive brand 3. Diverse, global team environment with career growth pathways We are hiring a dynamic, service\-focused Dutch\-Fluent Customer Experience Specialist to represent a world\-renowned German luxury automotive brand. In this position, you will serve as the dedicated voice for Dutch\-speaking vehicle owners, drivers, and service partners. You will handle inquiries regarding vehicle capabilities, connected digital services, warranty details, and maintenance appointments, ensuring every conversation reflects premier service standards. Important: This position is fully remote within Portugal. Applicants must live locally and hold full legal authorization to work. **Key Responsibilities** * **Customer Care:** Answer incoming calls, emails, and live chats from Dutch\-speaking clients, delivering quick and tailored solutions. * **Troubleshooting \& Digital Support:** Help drivers with mobile application functionality, connected dashboard features, and everyday technical questions. * **Record Keeping:** Document all client communications and updates accurately within the customer relationship platform. * **Cross\-Team Coordination:** Collaborate with regional service facilities and specialized technical teams to resolve complex cases. * **Brand Quality:** Maintain a high level of professional courtesy that aligns with a top\-tier automotive name. **Candidate Requirements** **Essential Criteria** * **Languages:** Fluent (C1/C2 level) in written and spoken Dutch, plus upper\-intermediate (B2 level) English skills. * **Residence \& Documentation:** Currently residing in Portugal with active tax/social security numbers (NIF/NISS) and full work authorization. * **Home Infrastructure:** Access to high\-speed, reliable home internet. **Desired Qualifications** * Practical background in customer support, service desk roles, or client relations (experience in automotive or premium sectors is a bonus). * Strong active listening skills paired with a supportive, client\-centric attitude. * Comfort working across multiple digital applications simultaneously. * An organized, detail\-oriented approach to task management. **Compensation \& Perks** **Financial Package** * **Base Salary:** €1,100 gross/month * **Attendance Bonus:** €80 gross/month * **Food Allowance:** €7\.63 per day worked (issued via a meal card) * Fully paid initial training and onboarding program **Setup \& Schedule** * **100% Home\-Based:** Work from any location within Portugal. * **Hardware Provided:** Full computer equipment delivered to your door (PC/laptop, headset, and secure access tools). * **Work Schedule:** Fixed Monday\-to\-Friday shifts with guaranteed Saturdays and Sundays off. **Workplace Culture** * Diverse, global team environment with clear pathways for career growth. * Ongoing professional development and wellness initiatives. **How to Apply** Interested in representing an iconic automotive brand from your home in Portugal? Upload your current resume in English or Dutch to begin your application process.