Summary: Serve as a client-focused Support Representative managing end-user assistance for a top-tier German car manufacturer, providing multi-channel support and technical guidance. Highlights: 1. Uphold the high-quality reputation of a globally recognized vehicle manufacturer 2. Vibrant international workforce with defined paths for career growth 3. Access to ongoing skills training and staff well-being programs We are recruiting a client\-focused Dutch\-Fluent Support Representative to manage end\-user assistance for a top\-tier German car manufacturer. You will serve as a primary contact for Dutch\-speaking vehicle owners, prospective buyers, and authorized service facilities. Your daily focus will involve resolving inquiries regarding vehicle capabilities, mobile app integrations, warranty coverage, and routine maintenance, delivering a smooth and elevated brand experience throughout. Note: While fully remote, this position is strictly open to candidates currently living in Portugal with full employment rights. **Core Responsibilities** * **Multi\-Channel Support:** Handle incoming phone calls, emails, and live chats from Dutch\-speaking clients with speed, clarity, and professionalism. * **Technical \& General Guidance:** Walk users through connected\-car mobile applications, digital services, and product inquiries. * **Documentation:** Log precise notes and interaction histories within our CRM database for every contact. * **Departmental Coordination:** Partner with dealership networks and technical departments to ensure swift issue resolution. * **Service Excellence:** Uphold the high\-quality reputation of a globally recognized vehicle manufacturer. **Target Candidate Profile** **Essential Requirements** * **Languages:** Fluent (C1/C2 level) in written and spoken Dutch, alongside upper\-intermediate (B2 level) English proficiency. * **Legal Documentation:** Living in Portugal with valid work authorization, tax ID (NIF), and social security number (NISS). * **Home Office:** Fast, reliable internet connection in your remote workspace. **Key Competencies** * Background in contact center operations, helpdesk support, or client relations (luxury goods or automotive experience is a plus). * Strong interpersonal skills and a natural ability to connect with clients. * Comfort working across multiple software platforms and database systems. * Methodical approach to problem\-solving paired with good time management. **Compensation \& Work Conditions** **Financial Details** * **Base Salary:** €1,100 gross/month * **Attendance Incentive:** €80 gross/month * **Daily Meal Stipend:** €7\.63 per day worked (credited to a meal card) * Fully paid, comprehensive training prior to live operations **Setup \& Work\-Life Balance** * **100% Work From Home:** Full flexibility to work remotely anywhere within Portugal. * **Hardware Supplied:** Complete computer setup, headset, and system accessories delivered straight to your home. * **Fixed Schedule:** Guaranteed Saturdays and Sundays off every week. **Culture \& Progression** * Vibrant international workforce with defined paths for career growth. * Access to ongoing skills training and staff well\-being programs. **Ready to Apply?** If you are ready to take on a remote Dutch\-fluent support role for a leading automotive brand, submit your CV in English or Dutch today.
João Santos
Indeed · HR
João Santos
Indeed · HR
