Dutch Speaking Customer Support Representative

Description

Summary: Seeking a customer-focused Dutch-Speaking Customer Support Advisor to represent a high-end German automotive brand, providing excellent service and problem resolution. Highlights: 1. Serve as first point of contact for Dutch-speaking automotive clients 2. Maintain an excellent standard of service reflecting a top-tier brand 3. Clear opportunities for professional growth and continuous training Are you a customer\-focused communicator passionate about deliver exceptional service? We are currently seeking a **Dutch\-Speaking Customer Support Advisor** to represent a world\-renowned, high\-end German automotive brand. In this role, you will serve as the first point of contact for Dutch\-speaking clients, drivers, and dealerships. You will assist with inquiries ranging from vehicle features, connected drive services, and mobility solutions to warranty questions and scheduled maintenance requests. *This position is 100% remote, but candidates* ***must reside in Portugal*** *(mainland or islands) and hold valid work authorization.* **Key Responsibilities** ------------------------ * **Customer Interaction:** Handle incoming inquiries via phone, email, and live chat from Dutch\-speaking customers in a professional, warm, and timely manner. * **Problem Resolution:** Analyze customer questions, troubleshoot basic digital/app issues (such as connected vehicle software), and provide accurate, high\-quality solutions. * **Case Management:** Document all customer interactions and details accurately within the CRM system. * **Cross\-Department Collaboration:** Liaise with local dealerships, service centers, and specialized technical departments to ensure a seamless experience for the vehicle owner. * **Brand Ambassadorship:** Maintain an excellent standard of service that reflects the prestige, quality, and innovation of a top\-tier automotive brand. **What We Are Looking For** --------------------------- ### **Mandatory Qualifications** * **Languages:** Native or C1/C2 fluency in **Dutch** (written and spoken) and **B2 level** proficiency in **English**. * **Residency:** Currently living in Portugal with a valid Portuguese NIF, NISS, and work permit/EU citizenship. * **Technical Setup:** A stable home internet connection (fiber connection preferred). ### **Preferred Skills \& Profile** * Previous experience in customer service, contact center environments, or client relations is a plus (automotive or luxury brand experience is highly appreciated). * Excellent active listening and empathetic communication skills. * Strong digital literacy and ability to navigate multiple systems simultaneously. * Problem\-solving mindset with attention to detail and high adaptability. **What We Offer** ----------------- ### **Compensation Package** * **Base Salary:** €1,100 gross per month * **Attendance Bonus:** €80 gross per month * **Daily Meal Allowance:** €7\.63 per worked day (paid via meal card) * Paid training program to fully prepare you for success ### **Equipment \& Work Setup** * **100% Work from Home:** Work from the comfort of your home anywhere in Portugal. * **Hardware Provided:** Full hardware package provided by the company (computer, desktop/laptop setup, headset, and secure credentials). ### **Working Hours \& Schedule** * **Fixed Schedule:** Monday through Friday * **Weekends Off:** Enjoy guaranteed Saturdays and Sundays off to relax and recharge. ### **Career \& Environment** * International, dynamic, and inclusive company environment. * Clear opportunities for professional growth and continuous training. * Employee wellness programs and team\-building activities. **How to Apply** ---------------- Ready to take the next step in your career with a premium automotive brand? Send us your updated **CV in English or Dutch**. Our recruitment team will review your application and reach out for an initial interview.