Summary: Join as a Dutch Customer Experience Specialist, representing a luxury car brand, addressing inquiries, and ensuring elite service standards for Dutch-speaking vehicle owners. Highlights: 1. Dedicated voice for Dutch-speaking vehicle owners, drivers, and partner centers 2. Maintain a high standard of professional courtesy aligning with an iconic brand 3. Inclusive, international team with room for professional progression We are seeking an engaging, service\-minded **Dutch Customer Experience Specialist** to represent a world\-leading German luxury car brand. In this role, you will serve as the dedicated voice for Dutch\-speaking vehicle owners, drivers, and partner centers. You will address inquiries concerning vehicle functionalities, digital connected services, warranty coverage, and routine upkeep—ensuring every interaction reflects elite service standards. *Important: This role is strictly remote within Portugal. Applicants must already reside in the country with full work authorization.* **Main Responsibilities** ------------------------- * **Client Interaction:** Address incoming phone calls, emails, and live messaging from Dutch customers, delivering prompt and customized solutions. * **Problem\-Solving \& Tech Support:** Assist vehicle owners with mobile application features, digital dashboard tools, and general technical questions. * **Data Management:** Log all client contacts and updates thoroughly inside our customer relationship software. * **Internal Collaboration:** Partner with local service centers and technical back\-office teams to settle complex customer cases. * **Brand Quality:** Maintain a high standard of professional courtesy that aligns with an iconic, top\-tier automotive name. **Candidate Profile** --------------------- ### **Mandatory Criteria** * **Language Proficiency:** C1/C2 level command of **Dutch** (oral and written) plus **B2 level English**. * **Legal Status:** Current residence in Portugal with registered local tax/social security credentials (NIF/NISS) and valid work rights. * **Home Setup:** Access to a fast, stable internet connection. ### **Ideal Attributes** * Practical background in customer assistance, helpdesk operations, or client hospitality (automotive or premium product experience is a plus). * Outstanding active listening abilities paired with an empathetic, client\-focused mindset. * Ability to comfortably navigate concurrent digital systems and software. * Structured, detail\-oriented approach to task handling. **What We Provide** ------------------- ### **Remuneration Package** * **Base Earnings:** €1,100 gross/month * **Attendance Reward:** €80 gross/month * **Daily Meal Voucher:** €7\.63 per day worked (credited to a meal card) * Fully compensated initial onboarding and training program ### **Equipment \& Working Conditions** * **100% Remote Flexibility:** Perform your duties from any Portuguese region. * **IT Equipment Furnished:** Complete hardware package supplied directly to your home (computer, headset, and security assets). * **Guaranteed Rest Days:** Fixed Monday\-to\-Friday schedule—Saturdays and Sundays off. ### **Company Culture** * Inclusive, international team structure with room for professional progression. * Continuous learning opportunities and employee wellness perks. **Next Steps** -------------- Interested in supporting a premier automotive brand from your home in Portugal? Submit your updated **CV (in English or Dutch)** today to initiate your application.
João Santos
Indeed · HR
João Santos
Indeed · HR
