Shift Leader - Faro

Description

Job Summary: Nespresso is seeking a Shift Manager to ensure the daily smooth operation of the Boutique, guarantee sales performance and customer service level, and act as a brand ambassador. Key Highlights: 1. Committed to sustainability and certified as a B-Corp 2. Promotes inclusion, growth, and innovation 3. On-the-job training tailored to development needs REIMAGINE WHAT COFFEE CAN BE… At Nespresso, we believe we can elevate the world of coffee to generate a positive impact and become a force for good that shapes lives for the better. By caring for one another, our farmers, suppliers, and the communities with which we work, we can ensure that every customer has the best possible experience. We work with the purpose of building diverse and passionate teams. We believe this makes us even more creative and innovative in delivering unique coffee experiences while positively impacting people and our planet. We actively cultivate diversity, inclusion, and a sense of belonging in the workplace. We celebrate individuality and believe authenticity and uniqueness help us grow and thrive together. Thus, we live by 4 behaviors \- We Inspire, We Care, We Act, and We iNovate. Each reflects who we are and how we interact with one another and with the world around us. At Nestlé, diversity and inclusion are core values. If you have any special requirements, please count on us to adapt the workplace accordingly. Position Summary **Location:** Faro \| Fórum Algarve **Company:** Nestlé Nespresso SA **Schedule:** Full-Time **Contract Type:** Fixed-Term Contract **As Shift Leader, your main responsibilities will be:** Ensure the daily smooth operation of the Boutique to guarantee sales performance and customer service level. Act as a Nespresso brand ambassador in the Boutique; Welcome, advise, and guide our customers on our campaigns and products, in accordance with Nespresso quality standards; Manage and motivate the team, and ensure training and coaching of Boutique Coffee Specialists; Act in compliance with Nespresso’s Quality, Food Safety, and SHE systems, meeting all applicable legal, internal, and regulatory requirements for Nestlé Portugal SA, Nespresso. A day in the life of… Monitor and promote the Boutique’s service level according to Nespresso requirements, continuously evaluating service quality and providing ongoing feedback to Coffee Specialists; KPI analysis and follow-up; Anticipate operational needs across all areas and ensure appropriate stock levels at all times, place orders, and verify deliveries; Contribute to maintaining the Boutique’s visual presentation in line with company policy; Advise customers and potential customers on Nespresso products and services. What will make you successful Secondary education or equivalent (minimum); 3\-4 years of professional experience in direct customer service and sales of products and services (preferred); Specialized training in customer relations and sales (preferred); Experience handling customer complaints; Experience coordinating teams; Conversational English proficiency; Computer literacy. Why Nespresso? Committed to sustainability and certified as a B\-Corp; We are a company that promotes inclusion, growth, and innovation; Full-Time 40h with an attractive salary \+ quarterly bonus; Attractive benefits package; Onboarding with all tools for your success; On-the-job training tailored to development needs and career aspirations;