Receptionist

Description

Job Summary: Join our team as a Receptionist to ensure the highest level of service and an excellent experience for all guests at our hotel. Key Highlights: 1. Ensure an excellent experience for all guests. 2. Actively promote hotel services. 3. Deliver exceptional service and personalized attention. Join our team as a Receptionist, where you will play a pivotal role in ensuring our guests receive the highest level of service during their stay, guaranteeing an excellent experience for all guests at our hotel. The responsibilities of a hotel receptionist include: * Greeting and welcoming guests upon arrival, * Processing guest check-in and check-out, * Providing guests with information about the hotel, available services, exclusive hotel experiences, local attractions, and directions. * Processing payments, issuing invoices, and managing guest consumption and accounts. * Communicating with other hotel departments to ensure guests’ needs are met. * Resolving guest issues efficiently, professionally, and personally. * Maintaining accurate records of guests, transactions, and other relevant activities. * Actively promoting hotel services. * Delivering exceptional service, personalized attention, and adhering to Belmond and LQA standards in all customer interactions. **Requirements** **What We Are Looking For** * Prior experience in this role or in a similar hospitality position. * Proficiency in spoken and written English. Knowledge of additional languages is considered an asset. * Familiarity with hotel property management systems and Microsoft Office. * Strong communication skills and customer-service orientation. * Flexibility to work rotating shifts, including holidays and weekends, as required. **Benefits** **What We Offer:** * + Salary above industry average + Annual bonus + Health insurance + Life insurance + Complimentary stays at company hotels + Other attractive benefits within the company + Ongoing professional development + Exclusive internal training and development program + Online training academy We strive to create an environment where our employees can develop both professional and personal skills. With our commitment to your continuous development, you’ll have the opportunity to grow alongside the most talented individuals. Join us and be part of creating unforgettable moments for our customers, colleagues, and community. **This Is Your Moment! Apply Today** **About Us:** Reid's Palace is an emblem of elegance, luxury, and quality, proudly hosting renowned personalities from around the world. Since its founding by William Reid in the late 19th century, our hotel has remained at the forefront of memorable moments and unique experiences for all who stay with us. With luxurious rooms, world-class restaurants, and a wide range of leisure activities, **The Belmond & LVMH Family:** Reid's Palace is proud to be part of LVMH and Belmond’s global collection of iconic hotels, trains, and river cruises—each delivering exceptional experiences worldwide. By joining us, you become part of a global family of historic hotels and stunning destinations, where our employees are the heart of the Belmond experience.