Customer Care Representative - German

Description

Job Summary: The Customer Care Representative will be responsible for order management, logistics coordination, exports, customer support, and representing the values of the WireCo Business System. Key Highlights: 1. Order reception and processing to ensure customer satisfaction 2. Coordination of planning, production, and logistics 3. Opportunity to work for a market-leading company **Company Description** At WireCo®, we create excellence in wire rope that inspires limitless innovation. Our brand is the driving force behind global progress. It is our excellence-driven products that help the world achieve its goals. WireCo® is headquartered in Kansas, USA, with manufacturing facilities, distribution centers, and R\&D centers located worldwide. https://wireco.com/pt/ **Job Description** **Description** * Order reception and processing to ensure fulfillment of customer requirements. The Customer Care Representative must embody and inspire others to uphold the behaviors of the WireCo Business System (WBS): * Collaborative \- We value an inclusive environment and healthy debate that reflects the strength of our team * Accountable – We celebrate successes, learn from mistakes, avoid excuses, and own outcomes * Self-Aware – We understand our strengths and development needs, considering how our actions affect others * Noble Intent – We act with others in mind, approaching our work with integrity to ensure the best possible outcome * Determined – We take initiative, share ideas, and generate solutions to overcome challenges and achieve our goals * Transparent – We promote open, honest communication and clear, constructive feedback * Curious – We seek external perspectives to test our thinking and challenge the status quo **Responsibilities** 1\. Management of intercompany and external customer orders and contracts (Quotations, receipt of POs, sales confirmations, and contractual amendments) 2\. Coordination of planning, production, and logistics (Lead\-times, priorities, alignment with production, shipping, and warehousing) 3\. Export management and commercial documentation (Letters of credit, invoices, certificates, EUR1, DNV, packing lists, etc.) 4\. Interface with freight forwarders and logistics operators (Transport coordination, freight quotations, and shipment tracking) 5\. Updating operational data and reporting (Stock levels, call\-offs, open orders, shipping schedules, Intrastat, and reports) 6\. Customer and sales team support (Daily communication, expectation management, and deviation resolution) **Qualifications** **Qualifications and Experience** * Completed secondary education (minimum); * Minimum 2 years of professional experience in similar roles; * Proficiency in English and German (mandatory); * User-level computer literacy (mandatory); * ERP system user. **Additional Requirements** * Excellent communication, teamwork, time management, and prioritization skills; * Detail-, results-, and goal-oriented, proactive, and focused on problem resolution; * Residence in Maia or neighboring municipalities. **Additional Information** **What We Offer** * Terms negotiable; * Opportunity to work for a market-leading company.