Job Summary: Proactive and personalized customer service, solution selling, in-depth product knowledge, and linear management, contributing to customer loyalty and stock quality. Key Highlights: 1. Personalized and proactive customer service focused on customer loyalty 2. Solution selling and in-depth knowledge of section products 3. Dynamic, collaborative work environment focused on growth #### **Store: Leiria** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trust-based relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution selling to the Customer, anticipating and accurately identifying the Resident Customer’s needs, supporting them in selecting the best solution (product + complements + service) to meet their needs; * Possess in-depth knowledge of the product range within your section and its complements, conveying confidence and professionalism to the Resident Customer; * Ensure your linear is Clean, Balanced, and Safe, striving for an attractive product presentation on shelves/podiums, as well as all didactic materials and informative section signage (labels and prices); * Contribute to high stock quality in your section by implementing necessary action plans to address AVS, non-viable items, overstock, and visual stockouts, ensuring smooth communication with the Store Logistics team; * Proactively conduct self-audits of the aisle(s) under your responsibility, promoting cleanliness of displays, linears, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who We’re Looking For** * Educational qualification equivalent to 12th grade / Technical Professional Course; * 1–2 years’ experience as a salesperson; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
