Job Summary: Batmaid is seeking a (Senior) IT Support Specialist to serve as the primary internal point of contact for IT-related matters, providing support, managing access rights, and maintaining documentation. Key Highlights: 1. Serve as the first point of contact for IT requests and issues 2. Provide Level 1 support and escalate when necessary 3. Manage user access rights and maintain documentation Batmaid is recruiting a (Senior) IT Support Specialist to join its team in Lisbon on a full-time, hybrid work model. The role will serve as the primary internal point of contact for IT-related topics, supporting users, managing access rights, maintaining documentation, and assisting with internal communication and training processes. **Responsibilities:** Act as the first point of contact for IT requests and issues reported by users; Provide Level 1 support, assessing, resolving, or routing requests as needed; Guide users toward existing functionalities that fulfill their requests; Implement changes within the scope of the role; Escalate unresolved issues to Level 2 support; Add and remove user access rights across various tools and systems; Manage user access rights during onboarding, offboarding, or role change processes; Update and maintain business logic in tools such as 3CX and Zendesk; Maintain and update user documentation and process manuals; Document requirements and processes for new developments under the guidance of the Product Manager; Conduct basic, structured training sessions for new users or refresher training; Prepare internal communications regarding incidents, changes, and new developments; Contribute to an organized, efficient, and service-oriented internal IT operation. **Requirements:** Proven experience in IT Support or Helpdesk roles; Experience in small, dynamic companies or as the sole IT support contact will be valued; Strong Level 1 support competencies; Ability to quickly assess user requests, resolve issues, or escalate when necessary; Practical experience in system administration; Experience with communication and business tools such as Intercom or Zendesk; Experience managing access rights via SSO solutions like Google Workspace; Solid understanding of user access and permission management across multiple systems; Ability to maintain user documentation and internal IT knowledge bases; Experience delivering basic user training; Ability to write clear internal communications; Strong organizational and problem-solving skills; Service-oriented mindset; Fluency in English; Professional proficiency in Portuguese. **Preferred Qualifications:** Knowledge of German or French; Experience serving as the sole IT support contact within an organization; Experience with 3CX, Zendesk, Intercom, or Google Workspace; Experience in fast-growing environments or digital operations. **Conditions:** Full-time employment; Hybrid work model; Location: Lisbon; Join a growing team; A role with direct impact on internal team support and operational efficiency. **About Batmaid:** Batmaid is a European digital platform for domestic cleaning services, connecting thousands of households with trusted, insured cleaning professionals. Our mission is to bring peace of mind to customers’ homes and contribute to greater fairness in the cleaning industry.
João Santos
Indeed · HR
João Santos
Indeed · HR
