Receptionist

Description

Job Summary: Responsible for guest check-ins, check-outs, billing, and stay monitoring, ensuring guest satisfaction and anticipating needs. Key Highlights: 1. Full Front Office management and personalized guest service. 2. Financial control and organization of daily front desk procedures. 3. Guest stay monitoring and complaint handling to ensure satisfaction. **Receptionist** **Responsibilities and Tasks** **\- Responsible for performing check\-ins, check\-outs, reservation creation and billing, and other Front Office tasks** **\- Monitoring guest stays, ensuring responses to all guest needs, anticipating them and exceeding expectations to obtain feedback** **\- Handling guest complaints by providing solutions that guarantee satisfaction and/or escalating to the Front Office Manager whenever necessary** **\- Daily Front Desk \| Front Office service coordination and organization together with the Front Office Manager** **\- Billing for products and services used by guests, ensuring proper charge allocation on respective invoices** **\- Cash counting and receipt, as well as reception cash drawer verification, ensuring error-free shift handover** **\- Reviewing previous shifts' work and identifying pending issues** **\- Informing guests about hotel and Cascais events, and responding to any information requests** **\- Preparing next-day check\-ins and check\-outs** **\- Exporting daily reports and performing end-of-day closings** **\- Daily credit limit verification and corresponding authorizations** **\- Preparing the Daily Briefing Sheet summarizing the previous and upcoming day for morning briefing discussion** **\- Complaint management and Glitch report preparation for team sharing** **\- Valid driver's license for guest vehicle parking** **\- Providing Room Service in the absence of dining room and kitchen staff** **Apply to: fom@artsycascais.com** Compensation: €1,000.00 \- €1,200.00 per month Benefits: * Meal card/ticket * Health insurance Work location: On-site