Process Owner

Description

Job Summary: A professional to analyze processes, gather business requirements, and act as a liaison between teams, ensuring continuous improvement and compliance. Key Highlights: 1. Strategic involvement in process improvement and system implementation 2. Central role in communication between business areas and technology 3. Focus on data analysis and optimization for decision-making ### **Responsibilities** * Understand business needs and objectives by analyzing existing processes and identifying improvement opportunities. * Gather, analyze, and document business requirements jointly with involved departments. * Translate business requirements into functional needs, acting as a liaison between business and technology teams. * Collect, analyze, and interpret data to identify trends, patterns, and optimization opportunities. * Support process improvement and system implementation projects from planning through post-implementation monitoring. * Facilitate communication across different organizational departments, ensuring alignment among stakeholders. * Assess the impact of process changes and monitor achieved results. * Ensure compliance with internal policies, governance standards, architecture, information security, and data management practices. * Define, map, document, and update business processes. * Identify responsible parties, inputs, outputs, interfaces, and risks for each process. * Define and monitor process performance indicators (KPIs). * Develop flowcharts, procedures, technical documentation, and action plans for continuous improvement. * Lead requirement-gathering, alignment, and follow-up meetings with stakeholders. ### **Requirements** * **Intermediate or advanced English**, with oral and written communication skills in technical and international environments. * Knowledge of business process mapping, documentation, and improvement. * Experience in gathering and analyzing business requirements. * Knowledge of defining and monitoring performance indicators (KPIs). * Familiarity with project management and continuous improvement methodologies. * Knowledge of problem analysis and resolution techniques. * Familiarity with ITIL-based process management best practices. * Ability to analyze data and transform it into actionable insights supporting decision-making. * Strong communication skills and ability to interact effectively with diverse departments and organizational levels. * Experience leading meetings with stakeholders. * Analytical, organized, collaborative, and continuously improvement-oriented profile. **On-site presence required 3 times per week in Lisbon**