Guest Service Representative

Description

Position Summary: This role focuses on ensuring an exceptional guest experience—from check-in to check-out—by providing a warm welcome and meticulous service. Key Highlights: 1. Global growth opportunities and connectivity 2. Collaborative and supportive work environment 3. Emphasis on attention to detail and guest service **Additional Information** **Job Number**26065841 **Job Category**Rooms \& Guest Services Operations **Location**Rua Latino Coelho, 1, Lisbon, Portugal, Portugal, 1069 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **Welcome to Our Family** As a global leader in the travel industry, there is no better place to excel. If you possess natural communication skills and enjoy working with others, we invite you to join our global family. Here, you’ll find a place where your personality and ideas are valued as much as the work you do. Each day will open your mind to a universe of possibilities, growth opportunities, and chances to meet people from all over the world.**The Impact You’ll Make** Whether a guest arrives tired from travel or excited for vacation, you know exactly how to make them feel at home. Guests will appreciate walking into an immaculate lobby, receiving your warm welcome, and experiencing your efficiency during registration and directions to their destination. When guests realize you truly care about the quality of their stay, you’re delivering excellence. **What You’ll Do** * Organize, confirm, and process guest check-ins and check-outs, adapting as needed to changes * Ensure payments are secured by verifying and adjusting billing as necessary * Assign guest rooms and provide hotel information, directions, amenities, and local points of interest * Prepare daily reports and review all items requiring communication to the next shift * Complete cashier and closing reports, and accurately count cash at the end of each shift * Accept and log guest wake-up calls, routing them to the appropriate department * Report emergencies, lost items, or theft incidents to authorities or appropriate security personnel * Maintain emergency contingency lists and relay required messages **Benefits You Deserve** You’ll receive our support both inside and outside the workplace, including: * Team-oriented colleagues * Inspirational leadership * Support for achieving wellness and happiness * Opportunities to serve and give back to the community * Discounts on hotel rooms, gift shop items, food and beverages * Recognition programs **What We’re Looking For** * A friendly, people-focused demeanor * A team-first attitude * A talent for noticing small details This position requires adherence to quality assurance standards and expectations. You may be required to stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than 10 pounds (4.5 kg) or equivalent without assistance. Perform other reasonable job duties as requested by supervisors. **You Are Very Welcome Here** Our top priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know that you matter to us. You’ll make an impact in your role—and for that, we’ll value and appreciate you. *At Marriott International, we are committed to equal opportunity, fostering an inclusive environment, and enabling access to employment opportunities. We actively promote a workplace where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We commit to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* By joining the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937\. At Sheraton, employees foster a sense of belonging across more than 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy teamwork and delivering meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Join our mission to be "The World’s Gathering Place." By joining Sheraton Hotels \& Resorts, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.