Guest Relations (M/F)

Description

Job Summary: Wyndham Grand Algarve is seeking Guest Relations professionals to plan, organize, and oversee communication activities, enhance excellence in service delivery, and personalize the guest experience—ensuring quality and customer satisfaction. Key Highlights: 1. Attention to detail and vision to elevate the experience 2. Passion for customer service 3. Strong sense of responsibility and team spirit Wyndham Grand Algarve, a 5-star hotel property located in Quinta do Lago, is currently recruiting Guest Relations professionals to join its Guest Experience team. **Job Description:** The successful candidate will be primarily responsible for planning, developing, organizing, and overseeing communication initiatives to establish, maintain, and improve interactions between guests and other hotel departments, elevate service excellence, and personalize the guest experience. Emphasis on attention to detail and forward-looking vision to enhance the overall experience, ensuring required service quality standards are met, all policies and procedures are followed, and overall guest satisfaction and brand standards are upheld. **Ideal Candidates Should Have:** \- Education and/or experience in this role, preferably within 5-star hotels \- Excellent personal presentation and strong communication skills \- Strong orientation toward detail and adherence to standards \- Passion for customer service \- Strong sense of responsibility and team spirit \- Fluency in English (knowledge of additional languages is an advantage) \- Familiarity with the SiHot system is a plus **BENEFITS:** * Complimentary access to the hotel gym * Health insurance (effective upon confirmation) * An additional day off on one’s birthday * Extra Mile Team Member (Employee of the Month) * Gift voucher for newborn babies * Complimentary access to the hotel’s Kids Club for employees’ children * Special rates on hotel services * Special accommodation rates at Wyndham Group hotels * Access to discounts offered by hotel partners * Staff parties and events Join a team that values talent, initiative, and growth. Apply now and become part of our future! Benefits: * Internet access * Commercial discounts * Free parking * Health insurance Work Location: On-site