Guest Experience Expert

Description

Position Summary: Guest Experience Experts take the initiative to deliver a wide range of services that guide our guests throughout their stay, creating unique and memorable experiences. Key Highlights: 1. Create unique and memorable experiences for guests. 2. Empowered to do what is needed at every moment. 3. Be part of an incredible global team and become your best self. **Additional Information** **Job Number**26098246 **Job Category**Rooms & Guest Services Operations **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond ensuring smooth guest check-in or check-out. It is also about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what is needed at every moment. Whether performing operational tasks, addressing guest requests, completing reports, or sharing information about notable local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of the specific role, there are several fundamental requirements for success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring professional appearance, personal presentation, and communication). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks (and other reasonable tasks assigned to them) well so that guests remain satisfied and the hotel operates smoothly. DESIRED SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience:No relevant work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional and personalized luxury service worldwide, and we take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that our culture drives success—The Ritz\-Carlton has earned its reputation as the world’s leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, the Credo, and the Service Values. Moreover, we promise to provide you with the opportunity to take pride in your work and in your team. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self.