Guest Experience Expert

Description

Job Summary: Guest Experience Experts focus on creating a unique and memorable experience, guiding guests throughout their stay and doing whatever is necessary. Key Highlights: 1. Create unique and memorable experiences for guests 2. Empowered to be on the move and do whatever it takes 3. Redefine luxury standards with a harmonious, always-ready spirit **Additional Information** **Job Number**26092596 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200\-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond ensuring smooth guest check-in or check-out. It’s also about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do whatever is needed at any given moment. Whether performing operational tasks, responding to guest requests, completing reports, or sharing highlights about local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamentals essential to success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks — and other reasonable tasks assigned — well, so guests remain satisfied and the hotel operates smoothly. DESIRED COMPETENCIES Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:No relevant work experience required. Supervisory experience:No supervisory experience required. License or certification:None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to spark curiosity and expand worlds. We are a place to enjoy life. We exist to open doors — and minds. We are continually inspired by new faces and new experiences. At our core is a harmonious, always-ready spirit — one that has made us famous for redefining luxury standards worldwide. The Whatever/Whenever service is our culture and service philosophy that brings guests’ passions to life. If you are original, innovative, and always look toward the possibilities the future holds, you are welcome at W Hotels. By joining W Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.