Front Office Manager (M/F)

Description

Summary: Lead the Front Office team to deliver genuine hospitality, create meaningful guest experiences, and shape the culture and service standards of a new vibrant hub. Highlights: 1. Lead and inspire a high-performing Front Office team 2. Shape the culture and guest experience from day one 3. Play a key role in a new, exciting hospitality concept **About Canaan Hub** -------------------- At Canaan Hub, we are not just opening a hotel \- we are creating a new place where hospitality, community, and experiences come together. Designed for travellers, digital nomads, entrepreneurs, and the local community, Canaan Hub brings together accommodation, coworking, food \& beverage, events, and shared spaces in one vibrant hub where people can stay, work, connect, and belong. Our mission is to create inspiring hospitality experiences through genuine human connections and spaces that bring people together. We believe great hospitality starts with people, which is why we look for individuals who are collaborative, authentic, adaptable, and passionate about creating memorable experiences. At Canaan Hub, every team member is more than an employee \- they are a host, a connector, and an ambassador of our community. **About the Role** ------------------ As Front Office Manager, you will lead one of the hotel's most important departments and play a key role in bringing the Canaan Hub experience to life from day one. More than managing Front Office operations, you will build and inspire a team that delivers genuine hospitality, creates meaningful guest experiences, and reflects the energy, warmth, and community spirit of our brand. From pre\-opening preparations to daily operations, you will help shape the culture, service standards, and guest journey that define Canaan Hub. **Key Responsibilities** ------------------------ ### **Lead \& Inspire the Front Office Team** * Recruit, train, coach, and develop a high\-performing Front Office team. * Foster a collaborative, people\-first culture where every team member can grow, contribute, and succeed. * Lead by example, promoting genuine hospitality, accountability, and teamwork. ### **Hotel Opening \& Operational Readiness** * Support the hotel's pre\-opening by developing procedures, service standards, workflows, and training plans. * Help recruit and prepare the Front Office team for a successful opening. ### **Create Memorable Guest Experiences** * Ensure every guest interaction reflects the warmth, authenticity, and personality of Canaan Hub. * Inspire your team to create meaningful connections and deliver memorable experiences at every stage of the guest journey. ### **Drive Operational Excellence** * Oversee all Front Office operations, including arrivals, departures, room allocations, guest communications, cash handling, and service recovery. * Ensure efficient daily operations while maintaining the highest standards of service. ### **Collaborate Across Departments** * Work closely with Housekeeping, Maintenance, Revenue Management, Food \& Beverage, and other operational teams to deliver a seamless guest experience. * Promote strong communication and collaboration across the hotel. ### **PMS \& Systems Management** * Ensure the effective use of Cloudbeds PMS and Front Office systems. * Maintain operational accuracy, efficiency, and data integrity. ### **Guest Relations \& Problem Solving** * Handle guest feedback and complex situations with empathy, professionalism, and sound judgement. * Encourage proactive problem\-solving and empower your team to turn challenges into positive guest experiences. ### **Performance \& Continuous Improvement** * Monitor Front Office KPIs and operational performance. * Identify opportunities for improvement and implement initiatives that enhance service quality, efficiency, and guest satisfaction. **Requirements \& Qualifications** ---------------------------------- * Proven experience as a Front Office Manager, Reception Manager, or in a similar leadership role within the hospitality industry. * Previous experience in a hotel opening or pre\-opening project is considered a strong advantage. * Strong leadership skills with a hands\-on approach and the ability to inspire, coach, and develop teams. * A genuine passion for hospitality, people, and creating meaningful guest experiences. * Excellent organisational, communication, and problem\-solving skills. * Ability to thrive in a dynamic, fast\-paced environment while remaining calm under pressure. * Experience with hotel PMS platforms; Cloudbeds experience is a strong advantage. * Fluency in English and Portuguese is mandatory. Additional languages will be highly valued. * A positive attitude, emotional intelligence, adaptability, and a collaborative mindset. **What We Offer** ----------------- * The opportunity to play a key role in the opening of one of Portugal's most exciting new hospitality concepts. * The chance to help shape the culture, operations, and guest experience of Canaan Hub from day one. * A dynamic, international, and innovative working environment. * High levels of autonomy, responsibility, and real opportunities for career growth. * Continuous training and professional development. * A passionate, multicultural team committed to redefining hospitality. * Permanent employment contract. * Competitive salary package aligned with your experience and qualifications. If you believe great hospitality starts with people and want to help build something meaningful from the very beginning, we'd love to meet you. **Join us and help shape the future of hospitality at Canaan Hub.**