Dutch Customer Support Consultant in Sofia

Description

Summary: This role involves providing friendly, helpful, and solution-oriented customer support for digital apps and accounts, ideal for those who enjoy social interaction and troubleshooting everyday tech issues. Highlights: 1. Highly social job helping users with everyday digital app and account issues 2. Fully log off and enjoy city life after hours with a solid routine 3. Non-technical troubleshooting for digital apps, mobile wallets, and streaming Looking for an international adventure with a solid routine? If you speak Dutch and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we’ve got you covered. We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts. No technical coding or engineering degree required. If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need! Your Day\-to\-Day: * Helping users via chat, email, and phone with everyday, non\-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets). * Keeping it friendly, helpful, and solution\-oriented. The Shift Schedule: 10:00 \- 19:00 (Monday to Friday only—weekends are 100% yours!). * **Requirements** * Fluency in Dutch \+ solid professional English skills. * A naturally helpful personality—you like talking to people and sorting out quick puzzles. * Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set). * Ready to move abroad, experience a new culture, and commit for at least 1 year. * Valid EU work rights (EU Passport). **Benefits** * €1500 Gross Relocation Bonus (paid in 2 instalments) – to support relocation and initial rent costs * 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long\-term flat in Sofia. * 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content.