Clerk-Front Desk

Description

Position Summary: Coordinate guest check-in operations, payments, call handling and requests, and ensure room cleanliness in a customer service environment. Key Highlights: 1. Comprehensive guest service and reservation management 2. Coordination with the housekeeping department 3. Part of the Sheraton family, with global opportunities **Additional Information** **Job Number**26065846 **Job Category**Rooms \& Guest Services Operations **Location**Rua Latino Coelho, 1, Lisbon, Portugal, Portugal, 1069 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins by confirming reservations, assigning rooms, and delivering and activating room keys. Process all types of payments, including accommodation charges and payments made in cash, by check, or via debit or credit card. Process all guest folios, including disputed charges or those incurred when checking out outside regular hours. Answer, log, and process all guest calls, messages, requests, questions, or concerns. Coordinate with the Housekeeping Department to monitor room readiness and ensure rooms are in perfect condition upon guest arrival. Inform guests and visitors about parking procedures and dispatch bellhops or service staff as needed. Provide guests with directions and information regarding the hotel and nearby points of interest. Prepare daily reports (arrivals and departures), identify special requests, and review reports for accuracy. Complete designated cashier reports and system closing reports. Accept personal checks and traveler’s checks from guests. Count cash drawer at the beginning and end of each shift. Balance and submit receipts per Accounting specifications. Comply with all company security and safety policies and procedures, and report accidents, injuries, and unsafe working conditions to management. Adhere to all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and fulfill their service needs; express sincere appreciation; assist guests with disabilities. Communicate clearly and professionally with others; answer phones using proper protocol. Cultivate and maintain positive working relationships with others. Meet and uphold quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job-related duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exceptional blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* By joining the Sheraton family, you become a member of its global community. We have been a place to gather and connect since 1937\. At Sheraton, employees create a sense of belonging across more than 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy teamwork and delivering meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Join our mission to be "The World’s Gathering Place." By joining Sheraton Hotels \& Resorts, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.