Call Center Assistant - KeepWells (outbound)

Description

Job Summary: We are seeking a professional to contact customers and sell health insurance products, formalizing contracts based on persuasion and negotiation skills. Key Highlights: 1. Career progression opportunity 2. Focus on connecting with people and building relationships 3. Growing company with 18 years in the market **Location**: Alcântara, Lisbon \| **Work Mode**: Mandatory On-site **Working Hours**: Monday to Friday \- Weekends off * Full-time: **10:00\-19:00** / **11:00\-20:00** (8 hours) \- (availability for both shifts required) **YOUR Responsibilities**: * Contact customers to **sell KeepWells health insurance products**. * Formalize contracts by collecting and validating all mandatory documentation. **YOUR Profile**: * Academic qualification certificate from a **Portuguese school** *(mandatory)*; * **PDEAD Course Certificate** (mandatory); * **Call center experience** in **outbound \- cold database** (*preferred*); * Proficiency in using computer tools (mandatory); * Strong **persuasion** and **negotiation** skills, while maintaining **empathy**; * **Fluent Portuguese** and engaging communication style. **YOUR Reward**: * Paid initial training; * **Employment contract** with a salary of €1,120 (including base salary + SA + thirteenth salary) \+ **Commissions** (based on sales KPIs); * Opportunity for **career progression** after 6 months of employment. **Additional Benefits**: * Birthday and Christmas Eve benefits; * "Refer a Friend" program \- earn €50 per referral; * Extra break minutes \+ 1-hour lunch break (for full-time); * Attendance benefit (Monthly Public Transport Pass). At YOURVOICE, we are passionate about connecting people and building relationships. With 18 years in the market and over 100 employees, we are currently experiencing growth. **Join YOURVOICE and grow with us!** Job Type: Full-time Compensation: €1,120.00 \- €1,300.00 per month Benefits: * Meal card/ticket Selection Question(s): * Please provide your insurance mediator number (PDEAD Course \- non-life branch) License/Certification: * PDEAD Course Certificate (non-life branch) (Preferred) Work Location: On-site