Job Summary: Assists with payments, check-ins, processes payments, coordinates with housekeeping, and ensures guest satisfaction while maintaining service standards. Key Highlights: 1. Offers exceptional and memorable experiences to guests. 2. Fosters an environment that values diversity and inclusion. 3. Is part of a global team that sets luxury standards. **Additional Information** **Job Number**26098251 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assist staff in expediting problematic payments (e.g., issues processing credit cards). Follow up with guests to ensure they are satisfied with the resolution of their issues. Process all guest check-ins by confirming reservations, assigning rooms, and delivering and activating room keys. Process all types of payments made, including room charges and payments made in cash, by check, or by debit or credit card. Anticipate situations where room availability is exhausted and secure satisfactory alternative accommodations if the hotel cannot accommodate guests with reservations. Process all guest folios, including disputed charges or charges arising from out-of-hours room departures. Answer, log, and process all guest calls, messages, requests, questions, or concerns. Coordinate with the Housekeeping Department to follow up and ensure rooms are in perfect condition upon guest arrival. Prepare daily reports (number of arrivals and departures), identify special requests, and review reports for accuracy. Accept personal checks and traveler’s checks from guests. Review employee shift logs and daily memo books and document relevant information in logs. Count cash drawer at the beginning and end of each shift. Balance and submit receipts according to Accounting specifications. Assist management with training, motivating, and coaching employees; serve as a departmental mentor or coach. Report accidents, injuries, and unsafe working conditions to management; conduct safety trainings and obtain safety certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information. Anticipate guest service needs and fulfill them. Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or equivalent GED certificate. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s best hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional and personalized luxury service worldwide, and we take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are met with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and our belief that culture drives success, The Ritz\-Carlton has earned its reputation as the world’s leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, Credo, and Service Values. Additionally, we promise to provide you the opportunity to take pride in the work you do and in your team. By joining The Ritz\-Carlton, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.
João Santos
Indeed · HR
João Santos
Indeed · HR
