GIRC Analyst

Description

Summary: The GIRC Analyst monitors, troubleshoots, and responds to networking, systems, and security incidents for Jolera clients' IT infrastructures. Highlights: 1. Ensures optimal performance and swift detection of IT infrastructure issues 2. Analyzes and triages security alerts to identify potential threats 3. Offers career development and growth opportunities **What Will You Do** The GIRC Analyst ensures optimal performance, swift detection of issues, and prompt response to networking, systems, and security incidents of Jolera clients' IT Infrastructures. This individual is responsible for being the first line of defense: monitoring, troubleshooting, and responding to both networking, systems, and security incidents. **Key Responsibilities:** * Monitor security alerts from endpoint protection, firewalls, and SIEM tools. * Analyze and triage security alerts and incidents to determine their root cause Identify potential threats like failed login attempts, malware detections, or policy violations. * Monitor network devices (firewalls, switches, access points) for health and connectivity * Respond to alerts related to link failures, high latency, and unusual outbound traffic. * Monitor server uptime, performance, and infrastructure related alerts. * Check status of scheduled tasks, backup jobs, and patch deployments. * Follow up and escalate issues related to networking, systems, and cybersecurity issues within internal SLAs. * Collaborate with team members to improve internal processes and documentation. * Deliver high standard customer service, ensuring internal and external stakeholders are kept informed. **Requirements** **Required Qualifications:** **Education \& Certifications:** * Technical training (Level 5, CET/CTESP equivalent) * Relevant certifications in Networking, Windows Server, Backup, Cloud, and Cybersecurity. **Experience:** * Equivalent experience in similar roles **Technical Skills:** * Networking * Windows Server * Public Cloud solutions * Enterprise Backup Solutions * Endpoint Detection and Response (EDR) Solutions * Extended Detection and Response (XDR) Solutions **Soft Skills:** * Problem\-solving * Communication * Team collaboration * Time management **Tools/Software:** * PSA systems (ConnectWise or ServiceNow) * Firewall Management (Meraki, FortiManager, Barracuda Firewall Admin) * Backup Management (Veeam, Datto, Barracuda Cloud Control) * RMM (N\-Central) * EDR and XDR tools (SentinelOne, Crowdstrike, ELK, Microsoft Sentinel) **Benefits** **What We Offer** * Competitive compensation package * Competitive benefits package * Company events, recognitions, and celebrations * Career development and growth opportunities. This role may progress to Account Executive, with a natural progression towards account management and business development. At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.