Help Desk

Description

Job Summary: We are looking for a colleague with experience in Help Desk/Service Desk to join a team focused on resolving incidents and microcomputer service requests, either on-site or remotely. Key Highlights: 1. Incident and microcomputer service request resolution 2. Ability to work autonomously in high-stress environments 3. Integration into an experienced and ambitious team with continuous training **Help Desk \- Lisbon.** Milestone is seeking a colleague with experience in Help Desk/Service Desk functions to join a client in the Telecommunications sector in the Greater Lisbon area. **What We Value:** · Completed secondary education (12th grade) or higher; · Minimum of 3 years’ experience in relevant functions; · Basic knowledge of computer networks; · Proficiency in MS Windows and macOS; · Hardware (HW) knowledge; · Basic knowledge of computer networks; · Experience in patching network infrastructure; · Familiarity with MS Office tools and ITSM tools (Jira, ServiceNow, EasyVista, among others); · Willingness to travel; · Good English language skills; · Availability for preventive maintenance tasks; · Valid Portuguese driver’s license; · Proficiency in spoken and written English; · Residence in the Greater Lisbon area. **Your Mission:** · Resolve incidents and microcomputer service requests, either on-site or remotely where applicable; · Update tickets with detailed descriptions of actions performed/verified; · Work autonomously in high-stress environments and sometimes without immediate support; · Install, troubleshoot, and resolve IT-related issues; · Maintain conversations in English with end users. **What You’ll Find:** * Top-ranked happiest company in Portugal, according to the Happiness Works Portugal 2025 study. * People’s Choice award winner, Wellbeing Awards 2025. * A people-centric and wellbeing-focused management strategy; * Integration into an experienced and ambitious team; * Continuous training and opportunities for career advancement; * An innovative culture focused on technology. If this resonates with you, please send your **CV** to jobs.technology@milestone.pt, referencing MLSTSPIT11120260612\. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Employment Type: Full-time Work Location: On-site