Mgr-Restaurant

Description

Job Summary: This position is responsible for supervising the daily operations of the restaurant, bar, and room service to ensure a high-quality guest experience and team satisfaction, while managing financial performance. Key Responsibilities: 1. Supervise daily restaurant operations and assist in menu development 2. Enhance team members' knowledge and skills through leadership and coaching 3. Deliver exceptional customer service and handle guest issues **Additional Information** **Job Number**26061893 **Job Category**Food and Beverage \& Culinary **Location**W Algarve, Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200\-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsibility areas include restaurant/bar and room service (where applicable). Supervise daily restaurant operations, assist in menu development, maintain sanitation standards, and assist servers and hosts with floor cleaning during peak dining hours. Strive continuously to improve guest and employee satisfaction and maximize financial performance within the area of responsibility. Identify training needs required to achieve goals, then implement plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related professional fields. Or * Two-year degree from an accredited college/university in Food and Beverage Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related field; 2 years of experience in food and beverage, kitchen, or related professional fields. **Core Job Activities** **Manage Daily Operations** * Supervise and manage staff. Manage all daily operations. Fully understand staff positions to assume responsibilities during staff absences. * Maintain service and sanitation standards in restaurant, bar/lounge, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial objectives are met. **Lead the Food and Beverage Team** * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and build mutual trust, respect, and cooperation among team members. * Set an example by demonstrating appropriate behavior. * Identify others’ development needs and coach, mentor, or otherwise help individuals enhance knowledge or skills. * Establish specific goals and plans to prioritize, organize, and complete work. * Ensure and sustain staff productivity levels. * Provide leadership, vision, and direction to align departmental goals effectively and efficiently, prioritizing accordingly. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and sanitation standards. * Ensure staff understand local, state, and federal alcoholic beverage laws. * Establish and maintain open, collaborative relationships with staff, and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and factors. * Supervise alcoholic beverage service in accordance with local laws. **Ensure Exceptional Customer Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Improve service quality by communicating and assisting individuals to understand guest needs, and providing guidance, feedback, and personal coaching as needed. * Manage daily operations to ensure quality and standards are consistently met to fulfill guest expectations every day. * Demonstrate leadership in guest relations, embody exceptional customer service, and foster a positive atmosphere for guest relationships. * Empower staff to deliver exceptional customer service. * Serve as a role model for restaurant guest service, exemplify outstanding customer service, and foster a positive atmosphere for guest relationships. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after their meal to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of departmental meetings, focusing on continuous improvement. * Manage service delivery at the outlet to ensure quality service throughout the guest journey—from arrival to departure (e.g., host greeting, order processing and food delivery speed, fulfillment of special requests, payment collection, and invitation to return). **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify others’ educational needs, develop formal education or training programs or courses, and teach or coach others. * Ensure staff are treated fairly and equitably. Strive to improve staff retention. * Ensure staff receive ongoing training to understand guest expectations. * Solicit staff feedback, adopt an “open-door” policy, and review staff satisfaction results to identify and resolve staff issues or concerns. * Strive to improve service performance. * Ensure recognition is achieved across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written form, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Assist servers and hosts with floor cleaning during meal periods and high-demand periods. * Recognize quality products and displays. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Supervise departmental financial aspects, including purchasing and invoice payments. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and offering them employment opportunities. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all employees. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our entire workforce. We commit to zero discrimination on any legally protected basis, including disability, veteran status, or other circumstances protected under applicable law.* W Hotels’ mission is “Ignite curiosity. Expand boundaries.” We embrace living life to the fullest, embracing new experiences, and maintaining an open mindset. Every unfamiliar face and every novel experience inspires us to move forward. Our cutting-edge attitude and willingness to experiment are central to our identity—and serve as the driving force behind our redefinition of global luxury hotel standards. The “Anytime/Anywhere” culture and service philosophy encourage us to serve every guest with passion. If you possess a distinctive perspective and innovative spirit, and envision limitless possibilities for the future, join W Hotels and showcase your exceptional talents. Joining W Hotels means becoming part of Marriott International’s extraordinary portfolio of brands. Launch your journey from **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self.