Customer Support – ERP

Description

Job Summary: We are looking for a Customer Support professional to provide technical support and after-sales service, ensuring incident resolution and effective communication. Key Highlights: 1. Integration into an experienced and dynamic team 2. Participation in challenging national and international projects 3. Continuous training and career progression **Why Join Sendys?** Working at Sendys means becoming part of a Portuguese technology group specializing in business management software solutions and B2B consulting. At Sendys, we value teamwork, proactivity, availability, and the willingness to learn. It is essential that everyone actively contributes to growth and helps create a dynamic, innovative environment focused on developing tailored solutions for each client. Join a group with 40 years of experience and participate in exciting, challenging projects where you can advance professionally and make a difference in the lives of thousands of companies! Come be part of our motto: “**We Serve People, We Transform Businesses!**” **What We Are Looking For** Do you want to join a team that works every day to improve the daily operations of thousands of companies? Are you passionate about technology? Do you want to be part of the solution? **Then this opportunity is for you.** We are seeking a **Customer Support** professional for our **After-Sales Support Department in Lisbon**, in a full-time, on-site position. **Responsibilities** · Provide technical and after-sales support through on-site, telephone, or digital channels, ensuring correct identification, analysis, and resolution of reported incidents; · Ensure effective communication, maintaining high standards of satisfaction and alignment among expectations, deadlines, and proposed solutions; **Requirements** · Education in Accounting and/or Human Resources · Technical knowledge in finance and human resources (preferred) · Minimum 2 years of experience in customer assistance · Solid knowledge of Windows and Office · Knowledge of SQL Server (preferred) · Strong communication skills **What We Value** · Knowledge of SQL Server · Experience with business management software · Critical and analytical thinking · Strong organizational and time-management skills · Organization and sense of responsibility · Team spirit and proactivity **What We Offer** · Integration into an experienced and dynamic team · Participation in challenging projects · National and international projects · Continuous training · Collaborative work environment · Integration into a department highly relevant across the entire business value chain · Career progression **Send your CV now to: recrutamento@sendysgroup.com** Benefits: * Meal card/voucher Work Location: On-site