Customer Care Representative

Description

Summary: This role involves handling customer orders, managing backorders and returns, issuing invoices, and providing customer support and complaints management in a hybrid work environment. Highlights: 1. Opportunity to work in an international, proactive, and innovative environment 2. Focus on professional and personal development through mentoring 3. Chance to contribute to a company with a purposeful mission **Location:** based in our offices in Lisbon, on a hybrid working schedule (3 days/week in the office \+ 2 days/week working from home). **In this role, you will be responsible for:** * Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer. * Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders. * Management of backorders and customer returns. * Issuing and checking invoices in electronic format with possible resolution of anomalies. * Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests. * Complaints management. **What we are looking for in you:** * Minimum 2 years’ experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus. * Native Portuguese level is required. * Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills. * Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI (electronic data interchange) preferred. * Excellent knowledge of Excel required (pivot tables, 'Vlookup' function). * Aptitude for using advanced IT tools. * Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests. * Aptitude for teamwork. * Ability to withstand stress. * Aptitude for customer satisfaction and continuous improvement of service and processes. **What can we offer to you:** * Permanent contract, with attractive salary and benefit package * Hybrid working schedule. * Working within an international, proactive and innovative environment. * Upskilling in a challenging but healthy competition atmosphere. * Mentoring and a company investing in the professional and personal development of its people. * Company with a purposeful mission. ***We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.***