Support Engineer

Description

Summary: To resolve tickets efficiently, ensuring customer satisfaction by adhering to defined standards of time, cost, and quality. Highlights: 1. Troubleshoot and resolve client tickets 2. Document processes and resolution methods 3. Interface with customers for clarification/resolution Lisboa, Lisboa Job Summary To resolve the tickets raised as per the defined standards of time\| cost and quality for increased customer satisfaction. Key Responsibilities 1\. To troubleshoot and resolve tickets raised by the clients. 2\. To document all the defined processes and the methods of resolving the ticket\| troubleshooting\| etc. 3\. To interface with customers for ticket clarification/resolution 4\. To update self on latest technologies and related areas **\#body.unify div.unify\-button\-container .unify\-apply\-now:** focus, \#body.unify div.unify\-button\-container .unify\-apply\-\#body.unify div.unify\-button\-container .unify\-apply\-now: focus, \#body.unify div.unify\-button\-container .unify\-apply\-